Logeswaran
Product Support Manager
Coimbatore
Summary
Results-driven Product Support Manager offering 15+ years background identifying and executing product development vision by studying company financial goals and demands of value chain. Polished in preparing go-to-market strategies and analyzing customer experience to improve retention. Adaptable and diligent professional possessing excellent problem-solving and time management abilities.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Product Support Manager
IQVIA CONSULTING AND INFORMATION SERVICES INDIA PRIVATE LIMITED
Coimbatore
12.2017 - Current
- Worked as a Product Support Manager in Revenue Cycle Management projects worth of 2 million per year.
- Lead the Command Center and coordinate with Technical team, Functional team, 3rd party systems (like Cerner, Allscripts, Vista) and client for the go-live projects.
- Report the project status to Management team on a day to day basis.
- Conduct periodical meeting with project stake holder and Identified issues, analyzed information, provided solutions to problems and identify the risk and propose the mitigation plan
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in team-building activities to enhance working relationships.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
Technical Project Lead
GCI Healthcare Pvt. Ltd
Coimbatore
12.2016 - 12.2017
- Worked as Technical Project Lead in the Revenue Cycle Management projects.
- Acted as client coordinator for the go live projects.
- Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
- Communicated with technical team members to keep project on schedule.
- Updated customers and senior leaders on progress and roadblocks.
- Partnered with project team members to identify and quickly address problems.
- Collaborated with project owners and team members to set ambitious but achievable goals.
- Investigated and corrected or escalated project problems.
Team Lead
URC Infotec Pvt. Ltd
Erode
04.2008 - 11.2016
- Worked as a Team lead and handled Human Resource module.
- Discussed the requirements with business team and propose the solution
- Coached team members in techniques necessary to complete job tasks.
- Participated in cross-functional team-building activities.
- Reported on updates to project specifications and progress.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Junior Developer
Qbic Solutions Pvt. Ltd
Chennai
06.2007 - 03.2008
- Updated old code bases to modern development standards, improving functionality.
- Developed software for windows application.
Education
M.C.A - Computer Application
Nehru Memorial College, Bharathidasan University
01.2004 - 01.2007
B.Com - undefined
Nehru Memorial College, Bharathidasan University
01.2001 - 01.2004
Skills
Planning and Coordination
undefinedAccomplishments
- Handled critical live projects at the time of go-live phase.
- Managed client escalations well.
- Provide consulting to client to resolve their operation issues which lead to increase their revenue.
- Helped client to identify the revenue leakage.
- Worked as a key member in Hamad Medical Corporation project Qatar country wide project.
Timeline
Product Support Manager
IQVIA CONSULTING AND INFORMATION SERVICES INDIA PRIVATE LIMITED
12.2017 - Current
Technical Project Lead
GCI Healthcare Pvt. Ltd
12.2016 - 12.2017
Team Lead
URC Infotec Pvt. Ltd
04.2008 - 11.2016
Junior Developer
Qbic Solutions Pvt. Ltd
06.2007 - 03.2008
M.C.A - Computer Application
Nehru Memorial College, Bharathidasan University
01.2004 - 01.2007
B.Com - undefined
Nehru Memorial College, Bharathidasan University
01.2001 - 01.2004
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