Dynamic finance professional with a proven track record in business solutioning, process designing, credit analysis, and finance process optimization. Specialized in collection strategies for enhancing cash flow, debt reduction, and leading strategic initiatives in managing delinquencies and better ledger management. Adept at transforming operations and fostering collaboration, driving significant cost reductions and enhancing service delivery excellence.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
SD Manager
Sutherland Global Services
Bangalore
11.2021 - Current
Managed Credit & Collections operations for ~40 Mn across multiple regions
Improved collection performance by 4% year over year, and constantly decreased DSO
Specialized in simplifying collection strategies to maximize recovery rates by reducing 20% of overdue accounts within 1 year
Identified scope for BOT implementation, affecting 8% FTE reduction
Proposed better financial solutions, considering LOB functions and limitations
Collaborated with in-house and external attorneys on litigated and administrative accounts.
Strengthened client expectations, and provided significant operational cost reduction
Restructuring and organizing AR functions for improving consistency, efficiency, and effectiveness of operations
Effected strong governance, controls, and compliance for better process and operational efficiency
Project Manager
Primestar - HPE
Bangalore
08.2020 - 11.2021
Proliferation screening of Hewlett-Packard customers, as per business controls
Proposed and drove process simplification and standardization
Alignment with business stakeholders for effective and better process solutions
Finance Manager
Hewlett Packard Enterprise (DXC. Technology)
Bangalore
07.2010 - 06.2021
Finance operations across multiple geographies for OTC processes: Credit, Collections, Cash Application, CMD.
Financial Controller in planning and managing AR and AP books for timely payment processing
Finance Consultant - Proposed and designed financial solutions, aligning with the Global Operational Model for various ERPs.
Perform due diligence and local design, design, and propose transition plans for new business.
Mortgage Operations - Managed backend operations for documentation, loan processing, title release, cash application, and closing
Drive operations as per business requirements , propose and drive necessary changes as appropriate
Identify and propose appropriate steps and controls in driving industry best process, aligning with business for process simplification and standardization
Defining Service Standards and Guidelines, Governance Structure, and best practices serving as a benchmark for service delivery excellence
Process Analyst
VWR International
Coimbatore
09.2008 - 06.2010
Joined as a Credit Analyst managing Collections for NA region customers
Promoted as Process Analyst for training, process review to implement necessary controls
Identified, implemented and drove best practices for efficient process delivery
Process: Amazon SDS – Driver Support (Voice – UK) & Customer Support (Chat – North America & UK) at Sutherland Global ServicesProcess: Amazon SDS – Driver Support (Voice – UK) & Customer Support (Chat – North America & UK) at Sutherland Global Services
Executive Assistant Business Partner– Senior Specialist at Intuit India – Product Development Centre Pvt. Ltd.Executive Assistant Business Partner– Senior Specialist at Intuit India – Product Development Centre Pvt. Ltd.