LOGITH SRI RAM

• Designed 50+ wireframes and mockups using Figma and Whimsical, reducing misalignment by 15% and improving stakeholder understanding
• Leveraged SQL to derive insights, driving data-driven decision making and prioritizing product features
• Facilitated Scrum activities, including sprint planning, backlog grooming, and retrospectives, improving team collaboration and delivery timelines
• Evaluated third-party tools for integration, enhancing system capabilities and operational efficiency
• Groomed the product backlog, prioritizing features to meet evolving business needs and improve product competitiveness

• Authored 200+ User Stories, BRDs, and FRDs, enhancing project delivery efficiency by 30%
• Conducted market research to analyze industry trends and competitor offerings, informing strategic decisions
• Leveraged user analytics to identify opportunities for improvement, enhancing the overall user experience
• Created comprehensive product documentation and user guides, significantly reducing customer support inquiries

• Managed diverse client accounts for our flagship technology product, '1Channel', enhancing client retention and satisfaction through effective utilization of Sales Force Automation and Customer Relationship Management tools
• Provided implementation support to clients, ensuring efficient project setup and reporting processes that led to increased client satisfaction
• Identified and addressed implementation challenges and delivered effective solutions using our product, resulting in enhanced client operations and satisfaction
• Collaborated with Product and Engineering teams to track enhancement requests and bugs, contributing to product quality improvements
• Promoted client engagement and user adoption, helping clients maximize the value of the solution, leading to increased usage

• Supported the Account Manager in managing client accounts and strengthening relationships through effective communication and feedback
• Identified client needs and ensured alignment with products, which enhanced the overall user experience and increased client retention
• Collaborated with internal teams to advocate for product enhancements based on client feedback, improving product quality

• Provided dedicated user and product chat support, ensuring clients effectively utilized the technology product and quickly resolving any issues
• Assisted the Account Manager with the implementation process, supporting smooth project setup and client onboarding

GPA: 63%