Lohita RY

Process : Employee Compliance(Personal Account Dealing)

• Successfully managed a diverse team of 15 members, fostering a collaborative and high-performance work environment.
• Collaborated on the design and implementation of automation initiatives:

i) Reduced daily assignment time by 30 mins using Alteryx workflows.
ii) Automated 3 main data reports, transforming a 5-day monthly process into a 2-hour operation, resulting in 1 FTE reduction.
Implemented workflows automating mass mailers, saving 2 hours daily.
iii) Created data visualizations for daily and weekly metrics.
iv) Developed dashboards for visualizing expected throughput volume and analyzing process improvement and team standings.

• Collaborated with Technology on a new tool in PEGA for quality, including testing for enhancements.
• Collaborate with Technology to perform root cause analysis and develop strategic remediation path for existing issues for data being sourced into and consumed from existing Platform by incorporating OCR and NLP, resulting in a 2.5 FTE reduction.
• Conducted FTE planning for the year.
• Developed and implemented data governance frameworks, policies, and procedures..
• Successfully managed end-to-end automation projects, from requirement gathering to implementation and post-automation support. Demonstrated strong ability to align projects with business objectives, delivering tangible results that contributed to overall operational excellence.
• Created effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices. Trained and guided team members to maintain high productivity and performance metrics.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Played key role in identifying gaps and inefficiencies within quarterly volume generation processes, leading to improved overall process performance.
• Led initiatives to implement process improvements, resulting in reduction in quarter-end volume generation time and increased overall productivity.
• Introduced new methods, practices, and systems to reduce turnaround time and to improve operational quality and team efficiency.
• Conducts analysis of daily/monthly metrics to track performance of individual team members over time to evaluate performance, learning, and capability
• Analyzed and reported on key performance metrics to senior management
• Assisted in recruiting, hiring and training of team members.
• Audited benefit programs and agreements to optimize service delivery.

Process : Employee Compliance(Personal Account Dealing-currently), Customer screening, Holistic KYC & Client Remediation Data

• Provided guidance, advice and training to improve business' understanding of related laws and regulatory requirements.
• Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
• Developed and implemented internal control tests to verify employee compliance with established policies and procedures.
• Gathered, organized and evaluated data to make accurate assessments of current operations.
• Approving, monitoring, analyzing, and reviewing trades executed by employees to determine compliance with Firm's personal account dealing policies and Location/Line of Business requirements
• Investigate and follow up with Employee, Location/Line of Business Compliance, and Management to ensure closure of potential violations, discrepancies and issues
• Report trading activity and violations to Location/Line of Business Compliance and Management
• Tracking of personal account dealing violations and issuance of violation notification
• Frequently communicate with Regional and LOB Compliance to maintain and track employee’s account dealing data and activities
• Working with global team to standardize processes across regions and different technology platforms including use of Robotics and OCR
• Remediation team to review client documentation to confirm ECIs represent same individual
• Responsible for performing sanctions review on clients who have exposure to sanction countries and investigating business relationship of client with bank
• Work with list of customers with sanctions connections to consider additional controls relating to their payments to ensure full compliance with pertinent rules and regulations
• Escalates issues discovered during ongoing review and assessment of AML/OFAC compliance risk that require escalation to senior management for direction on resolution
• Responsible for performing full review on clients by understanding nature of business, buyers and suppliers, transaction history of client, and performing various checks to understand total level of exposure and risk appetite.

• Analyzed client data, documentation, and negative news to determine Client Risk Profile as established under KYC Procedures
• Identify accounts for high-risk or negative information using World-Check and OFAC
• Review and analysis of Moderate Risk accounts
• Responsible to prepare & submit narrative summary of findings for each review, including detailed recommendation for further action, to Senior VP internally audited New
• Account’s compliance with KYC procedures
• Customer Identification Process as it pertains to corporations and individual clients
• Answer KYC/AML questions raised by less experienced members of team.

Process: Fraud Investigations

• Reviewed and investigated debit & credit card accounts where fraudulent activity has been reported.
• Works with dispute specialists to investigate fraud claims
• Investigate cases of fraud including check fraud, new account fraud, debit and credit card fraud, teller transactions, and other suspicious activity
• Prepares case summaries and reports recommends disposition of cases and submits cases to law enforcement
• Assists members in person and by telephone regarding allegations and resolution of fraudulent, unauthorized, or suspicious transactions
• Reviews, monitors, and analyzes daily and monthly data reports identifying fraud trends and patterns
• Maintains required performance standards for quality, communication, promptness, and identifying fraud trends.
• Reviews and evaluates items to identify fraud trends.
• Places hold or other restrictions on accounts as necessary.

GPA: 78

GPA: 83

GPA: 75