Lohit B R
Application Support Engineer
Bangalore
Work Preference
Summary
Senior Application Support Engineer with 10+ years experience in troubleshooting and resolving application issues and performance deficiencies. Skillful at supporting wide-ranging spectrum of desktop and mobile applications. Keen to educate customers on proper app usage and correct problematic behaviors in assigned software titles.
Overview
15
15
years of professional experience
1
1
Certificate
1
1
Language
Work History
Lead Application Support Engineer
Publicis Sapient
07.2025 - Current
- Led incident, problem, and release management for critical banking applications, ensuring timely resolution and minimal downtime.
- Ensured compliance with Lloyd’s guidelines in handling Major Incident Management (MIM).
- Oversaw production monitoring, issue resolution, and implementation of fixes.
- Supported ad-hoc enhancements and upgrades to maintain application stability.
- Managed client interactions and stakeholder communication, facilitating cross-team coordination for effective issue resolution.
- Client: Lloyds Banking Group
- Managed application performance monitoring and troubleshooting to ensure optimal system functionality.
- Developed and maintained technical documentation for application support processes and procedures.
- Provided expert-level support for critical applications, enhancing user experience through timely issue resolution.
Senior Application Support Engineer
LTI Mindtree
05.2017 - 06.2025
- Enhanced operational efficiency through analysis of batches, processes, and databases, leading to streamlined workflows.
- Conducted root cause analysis for batch failures and updated production runbooks.
- Authored and maintained runbooks and documentation in SharePoint.
- Facilitated implementation activities between onsite and offshore teams to ensure timely project delivery.
- Guided junior engineers while overseeing multiple team responsibilities to foster skill development and collaboration.
- Led troubleshooting efforts for application performance issues, ensuring minimal downtime and swift resolution.
- Collaborated with cross-functional teams to enhance system integration and streamline workflows.
- Mentored junior engineers in best practices for application support and incident management.
- Conducted root cause analysis on recurring issues, driving process improvements to prevent future occurrences.
- Developed and implemented automated monitoring tools to proactively identify system anomalies.
Senior Software Engineer
Alchemy Software Solutions( Contract: HCL Tech)
03.2016 - 04.2017
- Delivered L2 support for critical banking applications, ensuring high availability and reliability.
- Resolved P1/P2/P3 incidents within SLA timelines, minimizing downtime and maintaining service continuity.
- Managed RFC creation for code fixes and maintained system checklists.
- Coordinated RFC creation for code fixes and maintained system checklists to ensure compliance and operational readiness.
- Provided L2 support for critical banking applications.
- Client: HCL Technologies – Deutsche Bank Risk IT
Data Entry Executive
Concentrix Daksh India Pvt Ltd
03.2011 - 02.2016
- Handled data entry and ad hoc data entry related activities.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Provided voice and non-voice support to customers through various channels. and managed email-based support.
Education
Bachelor of Science - Electronics
Karnataka University
SirsiSkills
Incident management
Technical troubleshooting
Analytical troubleshooting
Tools & Platforms: Dynatrace, Azure Data Explorer, Kubernetes, Docker, OpenShift, Harness, ITRS Geneos, Autosys, Control-M Service Now, Secure CRT, AppDynamics, AWS (CloudWatch, S3, EC2, SOS, RDS) & Adobe analytics
Languages: KQL, SQL, Shell Scripting, Unix & YAML
Network configuration
Customer support
Client communication
Disclaimer
Place: Bangalore Date: 2026-06-30
Certification
Itil
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Intermediate (B1)
Timeline
Lead Application Support Engineer
Publicis Sapient
07.2025 - Current
Itil
02-2022
Senior Application Support Engineer
LTI Mindtree
05.2017 - 06.2025
Senior Software Engineer
Alchemy Software Solutions( Contract: HCL Tech)
03.2016 - 04.2017
Data Entry Executive
Concentrix Daksh India Pvt Ltd
03.2011 - 02.2016
Bachelor of Science - Electronics
Karnataka University