Lohith Kumar B
Bengaluru
Summary
Accomplished Technical CS Specialist with a proven track record at AWS, adept in cloud technologies (GCP and AWS) and workflow optimization. Leveraged expertise in Linux administration and mentorship to enhance service quality and operational efficiency. Recognized for leading impactful process improvements and fostering a culture of continuous learning at Infosys BPM.
Overview
2024
2024
years of professional experience
Work History
Technical CS Specialist
AWS (Amazon Web Services)
03.2023 - 07.2023
- Worked as front line CS for Business clients with issues related to Account Compromise, Access key breaches and Fraud investigations
- Providing consultancy to customers regarding AWS services such as Developer Tier, Reserved Instances, EC2, S3, RDS
- Guiding clients to setup restore points so that they can resume operations while the exposed services are monitored and sanitized
- Worked as Primary associate and site level POC for BLR helping manage SLA targets
- Implemented feedback from customer satisfaction surveys to improve service quality.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Conducted workflow analysis, space design or cost comparison analysis.
Process Specialist (Google Cloud)
Infosys BPM
- Collaborated closely with cross-functional teams, ensuring seamless integration of processes across departments
- Optimized process efficiency by identifying bottlenecks and implementing improvements in workflows
- Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed
- Managed multiple projects simultaneously under tight deadlines while maintaining a strong focus on quality outcomes
- Conducted regular audits of processes, identifying areas for improvement and recommending corrective actions
- Led root cause analysis efforts on process failures, preventing future occurrences through corrective action implementation
- Designed and executed training programs for new hires, fostering a culture of continuous learning among employees
Education
Master of Science - Information Science And Engineering
The Oxford College Of Engineering
Skills
- GCP and AWS Cloud
- N, A, CCNA, MCSA Certified
- Linux administration
- Github Management
- Kubernetes Deployment
- DevOps Practices
- Technical Issue Resolution
- Workflow Optimization
- Network Certification and Diagnostics
- Feedback Evaluation
- Mentorship Program Design
- Project Delivery Management
Accomplishments
- Successfully Implemented projects regarding process improvement and automation (usage of bots).
- Received awards & recognition such as Service excellence, Lowest resolution time and Performer of the month.
- Successfully led app launch projects and launched apps for clients in the Civil, Legal, Financial, and Fashion design industries.
- Received positive feedbacks and high ratings from clients through Hubspot CRM for timely delivery and meeting app requirements and specifications.
Timeline
Technical CS Specialist
AWS (Amazon Web Services)
03.2023 - 07.2023
Process Specialist (Google Cloud)
Infosys BPM
Master of Science - Information Science And Engineering
The Oxford College Of Engineering
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