LOHITH. S

Aiming for pivotal Senior level roles in IT Infastructure Support Services with rich exposure to Project Improvements and Operational Excellence Senior IT Executive ITIL V3 Certified Professional with nearly 14.11 years of rich experience in Strategic IT Management, IT Service Delivery, Security Cloud Operations and Program / Project Management with a strong record of contributions in streamlining operations, invigorating businesses, heightening productivity, systems & procedures across IT domain CO R E CO MPETENCIES ~ IT Infrastructure Management Security Cloud Operations ~- Transition Planning and Support ~Project Management ~ Service Delivery ~ Release & Deployment Management ~ Application Management ~ Change Management ~ Incident / Problem Management ~ Configuration Management ~ IT Service Management ~ IT Service Continuity Management ~ SLA Management & Governance ~ Team Management & Mentoring PR OFILE SU M MARY Forward-focused IT Infrastructure/Project Manager with expertise in concepts of end-to-end project planning and implementation, Asset Management, System Admin Support, Virtualization (Vmware), Mobile Device Management and Storage Operations (FC, iSCSI & SAS) Expertise in planning & building IT Infrastructure at the enterprise scale involving selection of appropriate technology & products, negotiating with vendors, finalising Service Level Agreements, outsourcing tasks and directing the timely completion of projects Directed mapping of business processes, drawn out the reengineering plan, steered transformation of organisational practices / data centric operations with focus on leveraging IT as a strategic tool and assessing impact of IT-based interventions through regular audits Extensive experience in designing & implementing IT strategy, leading teams for successful project implementation while ensuring a high-quality customer experience, elevating customer satisfaction in line with SLAs and work processes Problem solver with a passion for technology; Skilled in grasping the big picture, conceptualising, developing & implementing solutions and partnering closely with business leaders & stakeholders Achievement-Oriented professional with excellent people management skills and proficiency to manage change with ease. Delivery governance across the project : Create weekly/monthly/ quarterly MIS reports to monitor and track overall project performance. Conduct periodic reviews with the delivery team on operational,quality & fulfillment parameters CSI Initiatives & new idea generation & its implementation on existing projects.

• Certifications: ITIL V3 Foundation Certified, Project: Health Net