Summary
Overview
Work History
Education
Skills
Timeline
Generic

LOHITH S

Associate Customer Support Officer
Bengaluru

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

8
8
years of professional experience

Work History

Non-Technical Customer Support ( Value Dispatch)

Hewlett-Packard
4 2016 - Current
  • Coordinating with Customer for ailing an Engineer as per their Schedule
  • End to End monitoring on case closure
  • Providing additional information to customer regarding Product (Server Storage)
  • Dealing with various clients like CITI Bank, DEL, JPMC, Vodafone
  • Handling soft callings of Mortgage Products
  • Collection follow up and Reminder callings.

Customer Liaison Officer

Informatica
04.2019 - Current
  • Receiving calls from customer to align Engineer
  • Working on Admin issues and troubleshooting for access to the customer, working on customer contracts to align support for customer
  • Working on Admin reports
  • Monitoring and Tracking the queues

Education

B.A - History -

St Josephs Evening College, Bangalore

Skills

Highly Professional

Timeline

Customer Liaison Officer

Informatica
04.2019 - Current

Non-Technical Customer Support ( Value Dispatch)

Hewlett-Packard
4 2016 - Current

B.A - History -

St Josephs Evening College, Bangalore
LOHITH SAssociate Customer Support Officer