LOHITH S
Associate Customer Support Officer
Bengaluru
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Non-Technical Customer Support ( Value Dispatch)
Hewlett-Packard
4 2016 - Current
- Coordinating with Customer for ailing an Engineer as per their Schedule
- End to End monitoring on case closure
- Providing additional information to customer regarding Product (Server Storage)
- Dealing with various clients like CITI Bank, DEL, JPMC, Vodafone
- Handling soft callings of Mortgage Products
- Collection follow up and Reminder callings.
Customer Liaison Officer
Informatica
04.2019 - Current
- Receiving calls from customer to align Engineer
- Working on Admin issues and troubleshooting for access to the customer, working on customer contracts to align support for customer
- Working on Admin reports
- Monitoring and Tracking the queues
Education
B.A - History -
St Josephs Evening College, Bangalore
Skills
Highly Professional
Reliability
Multitasking
Service support
Complaint resolution
Excellent Communication
Active Listening
Time Management
Goal Setting
Interpersonal Skills
Timeline
Customer Liaison Officer
Informatica
04.2019 - Current
Non-Technical Customer Support ( Value Dispatch)
Hewlett-Packard
4 2016 - Current
B.A - History -
St Josephs Evening College, Bangalore