Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lohithaksha

Mangalore

Summary

Dynamic ESupport Officer with a proven track record at 24-7 Intouch India Private Limited, excelling in client service and teamwork. Mastered industry trends, significantly enhancing support workflows through innovative solutions. Skilled in alliance building and utilizing business processes for optimal service delivery, contributing to improved customer satisfaction and feedback integration.

Overview

1
1
year of professional experience

Work History

ESupport Officer

24-7 Intouch India Private Limited
Bangalore (Remote)
04.2023 - Current
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
  • Responding to queries: Answering questions and resolving complaints via email, or chat
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Provided remote assistance to customers using screen sharing tools, ensuring efficient issue resolution.
  • Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.

Education

Diploma in Customer Science - Diploma in Customer Science

Lohithaksha
Bantwal
05.2018

Associate of Arts -

Lohithaksha
05.2015

Skills

  • Alliance Building
  • Recruiting
  • Budget Management
  • Business Processes
  • Client Service
  • Teamwork and Collaboration
  • Training and mentoring

Languages

English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)

Timeline

ESupport Officer

24-7 Intouch India Private Limited
04.2023 - Current

Diploma in Customer Science - Diploma in Customer Science

Lohithaksha

Associate of Arts -

Lohithaksha
Lohithaksha