Lohithnag T N

• Improved customer satisfaction score by 87%
• Retention over 90% over two years after contract signing & streamlining support workflows
• Coordinated cross-functional teams to implement new procedures and protocols.
• Reducing man power by 4% by hiring more part timers
• Replacing traditional cashiers with a touch billing system (also called self-checkout systems, POS kiosks, or automated billing systems) can offer significant cost savings and operational efficiency for businesses, particularly in retail, restaurants.
• Here's a breakdown of cost savings done on related factors:
• Labor Cost Savings Example: Average cashier salary (full-time): $24,000/month Touch billing system cost (hardware + software): 4,000 one-time If one cashier is replaced: Annual labor cost saved: $ 24,000, Initial system cost: $ 4,000, Net savings in 1 year: $ 2, 40,000
• Increased Efficiency & Speed Faster checkout = more customers served per hour, Reduces customer wait times, improving satisfaction and retention, Systems can run 24/7 (no shifts, breaks, or sick leave)
• Reduced Human Error Fewer pricing or billing mistakes More accurate inventory and sales tracking Better compliance with taxes (especially with integrated GST billing)
• Indirect Benefits Digital records = easier accounting, tax filing, and analytics Less supervision needed Smaller counters (if space-constrained)
• With good topline achievement over 150% in every quarter by adding new menu & rotating the functional feedback (scanner).
• Leading CRM & Supply Chain operations across Bangalore South Zone Took control of underperforming supply chain operations, identifying bottlenecks and inefficiencies that led to delays and cost overruns; implemented corrective actions that improved on-time delivery by 30% and reduced logistics costs by 15% within six months by adding supply agents and internal vehicles.
• Monitoring food standards, stock control, staff performance, and P&L Menu function & Menu control seasonal wise
• Negotiating supplier contracts and driving operational efficiency
• Coaching and mentoring staff for performance improvement and growth

• Managed multi-unit operations, sales, and profitability
• Driven day to day operations till 3am, achieving target and topline growth over 10% mom
• Drove customer-first initiatives and ensured compliance with quality standards
• Cross training & Spearheaded customer-first initiatives that improved satisfaction scores by 25% over two quarters by identifying key pain points through customer feedback and implementing targeted process improvements; maintained full compliance with internal quality standards and industry regulations throughout the rollout by cctv checking.
• Implemented business development strategies and operating cross function challenges
• Top audit cracked on all various section – 80% (Camera & National Audit)

• I was the proud owner & Partner of Chef de Cuisine & Masala restaurant that was truly a labor of love. Unfortunately, like many others, I had to close its doors due to the lockdown. It was a challenging time, filled with uncertainty and tough decisions. But every ending brings new beginnings, and I’m ready to take the lessons I’ve learned forward into my next chapter.

Achievements

• Market & Internal Analysis (Foundation)
• Menu Engineering
• Digital Marketing & Brand Growth
• Delivery Optimization
• New Revenue Streams
• Monthly Action Plan Example
• Technology & Data Utilization
• KPIs to Track - AOV (Average Order Value), Customer Retention Rate, Food Cost %, Delivery Time, Gross Profit per Brand, Aggregator vs. Direct Sales %

• Oversaw end-to-end store operations, inventory, and sales targets
• Ensured service excellence and maintained customer loyalty

• Directed daily operations, sales performance, and team management
• Focused on cost control, payroll, and P&L contribution

• Progressed from Team Member to Restaurant GM, handling multi-store operations
• Led recruitment, training, and team development initiatives
• Drove customer satisfaction, operational audits, and revenue growth