Overview
Work History
Education
Skills
Affiliations
Accomplishments
Generic
Lois Epshiba

Lois Epshiba

Order Management Specialist
Bangalore

Overview

7
7
years of professional experience

Work History

Order Management Specialist

Genpact
Bangalore
01.2023 - Current
  • Coordinated with shipping facilities to get the product shipped to the customer.
  • Coordinated with carrier team to obtain period status of the load (pickup/in transit/delivery).
  • Checked various sources of PO inflow (EDI queue, FAX, and Email inbox) periodically and created delivery note on sales orders in a timely manner to ensure product allocation.
  • Coordinated with demand control team to obtain availability dates of deficit items on customer order.
  • Coordinated with customers to obtain replacement items for items that are unavailable, and share the availability dates.
  • Tracked and traced orders when shipped out of the facility to provide real-time updates to the customer.
  • Communicated with customers regarding various process updates such as:
  • Analyzing order trend and raise flags in case of variations.
  • Working as a team to process any adhoc requests promptly.
  • Delivering quality customer service by researching and responding to all internal and external stakeholder enquiries, effectively and professionally.
  • Analyzing and exploring all solutions possible to resolve problems before escalating to the next level.
  • Sending cut reports to customers on a daily basis.
  • Processing returns and refusals from the customer.

Cash Application Specialist

NetApp
Bangalore
01.2021 - 01.2022
  • Applied cash and wires to corresponding customer accounts and their invoices based on remittance details provided by customers
  • Sorted payments into batches by segmenting each payment by business unit
  • Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution
  • Applied adjustments on invoices when necessary
  • Liaise with Treasury, Tax department, NCS, Operations Finance daily
  • Handled write offs for invoices
  • Generate Recons and SOX Adjustment reports for APAC, EMEA and AME

Collections Analyst

NetApp
Bangalore
06.2019 - 12.2020
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
  • Researched accounts and completed due diligence to resolve collection problems
  • Worked independently and as part of team to handle customer conflict and resolved issues professionally
  • Documented account information and payment arrangements of customer accounts for assigned regions
  • Negotiated payment plan on past due customers' accounts
  • Consistently researched major discrepancies (credit/debits) on accounts
  • Handled major LoC customer account in APAC region

Order Management Specialist

NetApp
Bangalore
12.2016 - 05.2019
  • Trained to process Standard orders, Renewals, Trade In, service contract termination, Pilot orders and APG's

Education

Bachelor's Degree - Commerce, Accounting

Jyoti Nivas Autonomous College

Skills

Accounting remittancesundefined

Affiliations

  • Continuous Process Improvement 101
  • Continuous Process Improvement 102

Accomplishments

  • Collaborated with senior management in the development of Early Pay Discount Analysis Project.
  • Created process document on a feature of GetPaid tool and SRA process.
  • Was part of the pilot batch to handle transition of Collections and CashApp duties.
  • Participated in the design process to implement a new BOT for CashApp.
  • Was part of a team of 2 to clear a backlog of 4000 tickets in ServiceNow tool.
  • Won the Order management team award in 2019.
  • Nominated by Manager for vGHCI

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Lois EpshibaOrder Management Specialist