LOKANSHA BORKAR
Thane
Summary
Results-driven Team Leader specializing in quality assurance, issue resolution, and effective interpersonal communication. Demonstrated proficiency in project management and personnel training, contributing to significant process improvements and increased productivity. Recognized for fostering a culture of excellence through strong work ethic and strategic planning skills. Committed to driving operational efficiency while supporting professional growth within diverse teams.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Lead
Watchyourhealth.com India Private Limited
Thane
08.2023 - Current
- Successfully closed a deal with Torrent Pharmaceuticals, earning incentives in October 2024.
- Led and supervised team to achieve organizational goals.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Liaised with clients on a daily basis to maintain seamless operations.
- Conducted regular audits of recorded calls to ensure adherence to standards and policies.
- Developed MIS reports to track team performance and identify areas for improvement.
- Onboarded employees to uphold team size.
Team Lead
Hexaware Technologies Ltd
Nagpur
03.2022 - 07.2023
- Directed operations of a 12-lawyer team overseeing the management and updates of an Australian client's legal website.
- Scheduled, coordinated, and accomplished detailed data entry processes.
- Directed and oversaw staff to ensure goal achievement contributing to company growth.
- Ensure continuous client communication to maintain process efficiency.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
Team Lead
Ikon Remedies Pvt Ltd
Mumbai
06.2021 - 03.2022
- Oversaw sales and management tasks, enhancing team effectiveness.
- Developed and implemented strategies to meet and exceed sales targets.
- Educated clients on product benefits and provided demonstrations.
- Utilized CRM software to track customer interactions, sales, and feedback.
- Created training programs for new employees that focused on developing selling skills.
Advocate
Dilip Dani
Nagpur
07.2019 - 06.2021
- Represented clients in court proceedings before judges.
- Provided legal advice to clients regarding their options for resolving disputes or legal issues.
- Presented oral arguments at hearings before administrative agencies, courts, or tribunals.
- Developed strategies for handling difficult cases based upon knowledge of legal principles and precedent decisions.
Education
BA.LL.B -
G.H.Raisoni Law School
01.2019
Higher Secondary Certificate -
Sindhu Mahavidyalaya
Nagpur, Maharashtra01.2014
Secondary School Certificate -
Sri Guru Harkrishan Public School
01.2012
Skills
- Team Leadership
- Sales Strategy Development
- Excel Proficiency
- Effective Communication
- Strategic Assignment Distribution
- Effective Relationship Management
- Talent Acquisition
- Client Relationship Management
Accomplishments
- Incentivized for closing deals with Torrent Pharmaceuticals
- Rising Star Award, December 2022
Certification
- Lean Six Sigma Certification
Timeline
Team Lead
Watchyourhealth.com India Private Limited
08.2023 - Current
Team Lead
Hexaware Technologies Ltd
03.2022 - 07.2023
Team Lead
Ikon Remedies Pvt Ltd
06.2021 - 03.2022
Advocate
Dilip Dani
07.2019 - 06.2021
BA.LL.B -
G.H.Raisoni Law School
Higher Secondary Certificate -
Sindhu Mahavidyalaya
Secondary School Certificate -
Sri Guru Harkrishan Public School
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