LOKENDER SINGH

• Managed end-to-end corporate card operations, ensuring smooth issuance, replacements, cancellations, and account maintenance to support organizational needs.
• Coordinated with global banking partners — Bank of America, HSBC, and AMEX — for card processing, escalations, disputes, and cardholder support.
• Handled card request workflows in Workday, including eligibility checks, billing account setup, and transaction integration monitoring.
• Monitored unbilled, declined, and pending transactions; coordinated with banks for verification and resolution.
• Ensured full compliance with corporate card policies, including restriction on personal expenses and mandatory expense submission.
• Worked closely with HR, Finance, and leadership teams on approvals, escalations, onboarding/offboarding processes, and exception cases.
• Drafted and updated Standard Operating Procedures (SOPs) for corporate card processes to enhance compliance and streamline operations.
• Developed and maintained Advanced Excel reports and dashboards (VLOOKUP, pivot tables) for transaction analysis and ticket tracking to provide leadership with actionable insights.

• Subject Matter Expert in the Company's Global Corporate Card, Concur application and the Company's Travel and Expense Guidelines.
• Performed day-to-day administration of applications supporting Corporate Card program (Concur, SAP, Power apps, Citibank Manager, US Bank Commercial), ensuring smooth operations.
• Audit expense reports based on expense audit rules and ensure compliance with the Corporate Card Guidelines.
• Managed monthly and quarterly controls in audit board, ensuring compliance and accurate reporting.
• Executed responsibilities as corporate card program administrator, supporting program efficiency and user compliance with guidelines.

Client: American Express

• Managed credit card sales process, successfully attracting new clients.
• Fostered strong relationships with clients, effectively addressing their needs.
• Work with senior team members to identify and manage risks.
• Facilitated teamwork among employees, enhancing collaboration and communication.