Lokender Singh Rathore
Hyderabad
Summary
Delivery and program leadership professional with 13 years of experience across enterprise SaaS, analytics, and large-scale technology programs. Proven expertise in delivery assurance, program risk governance, CXO stakeholder engagement, client escalation management, and go-live readiness. Skilled at driving predictable delivery outcomes through structured governance, data-backed decision making, and strong partner accountability.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
Senior Manager, Delivery Operations
Darwinbox
Hyderabad
09.2025 - Current
- Lead delivery assurance for multiple enterprise HCM SaaS implementation programs, ensuring adherence to governance standards, quality benchmarks, and successful go-lives.
- Drive program-level risk management through pre-kickoff risk assessments, risk register governance, and weekly mitigation tracking across accounts.
- Own the client escalation lifecycle from initial reporting through resolution confirmation, coordinating Red-to-Green recovery plans with partners and internal teams.
- Act as central pivot for client-Darwinbox leadership engagement, enabling structured CXO connects, messaging alignment, and outcome tracking.
- Facilitate partner performance governance through fortnightly delivery reviews, KPI scorecards, and corrective action follow-ups.
- Lead Integrations team and implement data orchestration between Darwinbox and other applications in HR Tech landscape.
- Enable partners to implement integrations across projects and ensure closure of gaps and smooth transition to Customer Success ownership.
Business Director, Data Analytics
Accordion
Hyderabad
04.2023 - 09.2025
- Led enterprise analytics and business intelligence programs for Fortune 500 clients, aligning delivery with executive priorities and technology roadmaps.
- Directed end-to-end solution delivery including requirements definition, cloud architecture, and multi-region stakeholder alignment.
- Established delivery governance, metrics frameworks, and reporting cadences to track program health, risks, and client satisfaction.
- Built and led teams of 20+ tech and business consultants, driving performance management, capacity planning, and succession planning.
- Championed adoption of Generative AI and cloud analytics platforms to improve delivery efficiency and scalability.
Senior Operations Manager
Indian Navy
Mumbai
06.2012 - 06.2022
- Led large-scale modernization and technology integration programs, including a Rs. 136 Cr naval warship upgrade.
- Owned end-to-end program planning, execution, governance, and risk management for mission-critical initiatives.
- Developed decision-support dashboards and scenario analysis models for strategic and operational planning.
- Improved fleet readiness and logistical resilience by over 30 percent through long-term capability planning.
- Mentored cross-functional teams of 120 members in high-pressure, time-sensitive operational environments.
Education
Masters of Business Administration -
Indian Institute of Management Bangalore
Bangalore03-2023
Bachelor of Technology, Electrical Engineering -
National Institute of Technology (NIT) Surat
Surat06-2012
Skills
- Delivery operations
- Program governance
- Risk management
- Business intelligence
- Stakeholder alignment
- Project planning
- Strategic thinking
- Cross-functional collaboration
- Client engagement
- Team leadership
Certification
Microsoft Power BI - PL300
Timeline
Senior Manager, Delivery Operations
Darwinbox
09.2025 - Current
Business Director, Data Analytics
Accordion
04.2023 - 09.2025
Senior Operations Manager
Indian Navy
06.2012 - 06.2022
Masters of Business Administration -
Indian Institute of Management Bangalore
Bachelor of Technology, Electrical Engineering -
National Institute of Technology (NIT) Surat