Lokendra Kumar
Meerut
Summary
Network Engineer with around 7 years of experience in network implementation, operations, and troubleshooting, specializing in Versa SD-WAN, Palo Alto firewalls, routing, switching, and VPNs. Skilled in network security, performance optimization, and delivering reliable enterprise network solutions.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Senior Network Engineer(Airport and Airlines Ops)
SITA
Gurugram, India
01.2025 - Current
- Implemented Versa SD-WAN solutions for enterprise customers.
- Developed HLDs and LLDs for SD-WAN and secure network architectures.
- Configured Versa SD-WAN routing, WAN links, policies, and tunnels.
- Troubleshot SD-WAN connectivity, packet loss, latency, and application issues.
- Managed Versa SD-WAN migrations and production network cutovers.
- Configured Palo Alto firewalls, security policies, NAT, and routing.
- Troubleshot Palo Alto IPsec VPN tunnels.
- Analyzed firewall logs and traffic flows to identify and resolve issues.
- Collaborated with vendors and internal teams to resolve complex incidents by hardware repairs and replacements (RMA).
- Maintained network documentation and supported production network changes.
- Mentored junior engineers and supported their technical development.
- Monitored and optimized network performance to reduce downtime.
- Used monitoring tools to identify faults, errors, and bottlenecks.
- Managed LAN/WAN switching, routing, and connectivity.
Technical Support Rep Tier III
Telus International
Noida, India
12.2021 - 12.2024
- Assisted with support in networking technology like hubs,
bridges, hardware, Cisco switches and routers.
- Manage incidents and alarms. Resolve incident as soon as
possible.
- Configuration and troubleshooting of swiches.
- Backing up Firewall and upgradation of firmware.
- Acted as an escalation point between the support team and
engineering to identify and troubleshoot problems.
- Trained and supported other team members on critical issues.
Configuration of VLAN, HSRP, EtherChannel and routing
protocols.
- Resolving the issues by engage with NOC teams.
- Handle the issues coming from various channels such as phone,
chat, E-mail by remote access.
- Configure the features on Clients system.
- Prioritize Client urgency and issues Search and reuse
information from internal information repositories
- Log all incidents, requests from Client, Tier I and Tier II team
interactions into the case management system.
Technical Support Associate Tier I
Tech Mahindra
Noida, India
02.2020 - 12.2021
- I used to provide the trouble shootings on call channel to the
clients by using the information provided from the brand side on
Electronics products of large and non large category such as Network printers, Soft
products (Antivirus and games etc.), Computer peripherals,
Laptops, Bluetooth devices and Streaming devices etc. - Identified system performance issues, providing swift remedial action.
- Facilitated resolution of various devices. Troubleshooting issues
by using advance softwares. - Optimized device performance through advanced
troubleshooting techniques.
- Worked closely with internal teams to quickly fix the issues.
- Toubleshooting device drivers, printers and basic issues (sound,
display,internet etc)
- Log the incidents on CMS
- Ready to provide OCR
- Managed escalation cases from the Clients.
Education
MBA - Information Technology
Dr. A.P.J. Abdul Kalam Technical University
Lucknow, IN-UP2024
B Tech. - ME
Dr. A.P.J. Abdul Kalam Technical University
Lucknow, IN-UP2019
Skills
- Communication Skills
- Network troubleshooting proficiency (debugging)
- Versa SD-WAN configuration
- Routing protocols (OSPF, BGP)
- Routing and Switching
- Incident management
- Technical mentoring
- Team player
- Network monitoring tools
- Network solutions and security
- Network optimisation
- Virtual private networks
Languages
English
Proficient
C2
Hindi
Proficient
C2
Certification
- Cisco Certified Network Associate
Comprehensive training in advanced Cisco network engineering practices and protocols.
- Cisco Certified Network Professional
Persuing CCNP(Encor) from Imedita online training platform
using virtual lab.
- ITIL V4 Foundation
ITIL V4 Foundation from Udemy online training platform. - Versa SD-WAN Basics 20.2 — Versa Networks | 2025
- Versa Essentials — Versa Networks | 2025
- Palo Alto Networks Firewall – PCNSE Training - I medita
- Fortinet Firewall – Training - I medita
Accomplishments
- Recognized with the Superstar Award three times at TELUS for outstanding performance, technical excellence, and consistent contribution.
- Nominated twice for the “Breakfast with CEO” program at SITA in recognition of outstanding performance and contribution.
Timeline
Senior Network Engineer(Airport and Airlines Ops)
SITA
01.2025 - Current
Technical Support Rep Tier III
Telus International
12.2021 - 12.2024
Technical Support Associate Tier I
Tech Mahindra
02.2020 - 12.2021
MBA - Information Technology
Dr. A.P.J. Abdul Kalam Technical University
B Tech. - ME
Dr. A.P.J. Abdul Kalam Technical University