Lokendra Singh
Sales Manegar / Store Manegar
Alwar
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
7
7
years of professional experience
2013
2013
years of post-secondary education
2
2
Languages
Work History
Sales Manager
Healthkart
03.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Sales Manager/Store Manager
Firstcry.com
03.2022 - 03.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Implemented systems and procedures to increase sales.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Store Manager
Balaji Grand Bazaar
02.2019 - 12.2021
- Oversaw and reviewed scheduling, purchases, and other expenses, ensuring adherence to quarterly budgetary guidelines
- Coached sales associates on product specifications, sales incentives, and effective selling techniques, resulting in a significant increase in customer satisfaction ratings
- Utilized performance data to evaluate and enhance operational efficiency, addressing current business conditions and forecasting future needs
- Implemented strategic merchandise rotation and display changes to highlight new products and promotions, contributing to a dynamic shopping experience
- Successfully managed store employees in a fast-paced environment through proactive communication and positive feedback
Store Supervisor
HomeTown
01.2018 - 01.2019
- Collaborated with the store manager to establish visually appealing merchandise layouts, enhancing the overall store presentation
- Ensured customer satisfaction through prompt and professional handling of product returns, contributing to positive customer experiences
- Conducted comprehensive inventory analysis to ascertain optimal stock levels, facilitating efficient and well-managed inventory practices
- Implemented effective communication strategies within the store team, fostering a collaborative and positive work environment
- Actively participated in staff training sessions, enhancing team members' product knowledge and customer service skills
- Assisted in the development and execution of promotional events and sales campaigns, driving increased foot traffic and sales
- Regularly reviewed sales performance data and customer feedback to identify areas for improvement and implement necessary changes
- Monitored and maintained compliance with company policies and procedures, ensuring a standardized and efficient workflow
Education
High School Diploma -
Tagore Public School
Kherli, ALWARBachelor of Arts - undefined
Maharaja Surajmal Brij University
M.A - undefined
Pratap University
Jaipur, RAJASTHANSkills
Sales planning
Client relationship management
Sales reporting
Staff management
Sales tracking
Market research
Account management
Order management
Product knowledge
Territory sales management
Vendor management
Direct sales
KPI tracking
Motivational skills
Key account management
Customer service management
Employee training
Store merchandising
Team development
Retail inventory management
Team building
Personal Information
- Place of Birth: Kherli Alwar
- Father Name: Rajendra Singh
Timeline
Sales Manager
Healthkart
03.2024 - Current
Sales Manager/Store Manager
Firstcry.com
03.2022 - 03.2024
Store Manager
Balaji Grand Bazaar
02.2019 - 12.2021
Store Supervisor
HomeTown
01.2018 - 01.2019
Bachelor of Arts - undefined
Maharaja Surajmal Brij University
M.A - undefined
Pratap University
High School Diploma -
Tagore Public School