Lokendra Singh Rathore
Gandhinagar
Summary
Dynamic Store Manager at Ola Electric with a proven track record in enhancing customer experiences and driving sales growth. Skilled in team motivation and innovative problem-solving, I successfully implemented stock management strategies that improved efficiency. Adept at building strong customer relationships, I excel in performance improvement and customer relationship management. Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Manager
Ola Electric
12.2024 - 06.2025
- Managed store operations ensuring smooth customer experience.
- Implemented stock management strategies to reduce costs and increase efficiency.
- Trained and motivated team to achieve sales targets.
Customer Relationship Executive
Big Basket
02.2024 - 11.2024
- Built strong customer relationships, addressing queries and complaints effectively.
- Assisted in retention and loyalty programs to improve customer engagement.
- Handled customer escalations and ensured timely resolution.
Customer Service Representative
Tech Mahindra
Gandhinagar
03.2022 - 09.2023
- Delivered customer support via calls and emails ensuring high satisfaction.
- Assisted clients with issue resolution and service-related queries.
- Maintained customer interaction records in CRM systems.
Education
Diploma -
ICICI Academy
Jaipur01.2018
Skills
- Active listening
- Verbal & written communication
- Public speaking
- Interpersonal skills
- Analytical thinking
- Issue resolution
- Critical decision making
- Team motivation
- Guidance
- Performance improvement
- Collaboration
- Cooperation in diverse teams
Certification
- Power BI for Beginners – Microsoft
- Business Analytics with Excel – Microsoft
- Introduction to Generative AI – Microsoft AI Studio
- DRA Certified
Languages
- Hindi
- English
- Gujarati
Personal Information
- Date of Birth: 11/16/99
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hindu
References
References available upon request.
Timeline
Store Manager
Ola Electric
12.2024 - 06.2025
Customer Relationship Executive
Big Basket
02.2024 - 11.2024
Customer Service Representative
Tech Mahindra
03.2022 - 09.2023
Diploma -
ICICI Academy