Lokesh Agarwal
Jaipur
Summary
Order Management Analyst with 14+ years of experience in optimizing order fulfillment processes, ensuring accurate order capture, and improving customer satisfaction. Proficient in using order management systems and adept at analyzing complex data sets to identify trends and insights. Proven track record of streamlining operational workflows and collaborating cross-functionally to meet and exceed sales targets. Strong attention to detail and excellent problem-solving skills in a fast-paced, high-volume environment.
Overview
16
16
years of professional experience
Work History
Manager of Accounts and Finance
Dancenter AS (Oyo Hotels & Homes)
10.2023 - Current
- Manage and oversee the entire order-to-cash cycle from order receipt to cash collection.
- Ensure accurate and timely invoicing and billing processes.
- Coordinate with sales, finance, and customer service teams to resolve order discrepancies and customer issues.
- Process customer orders and ensure accuracy in order entry.
- Monitor accounts to identify outstanding debts, investigated historical data for each debt for bills
- Within the timeline, closed the customer books and raised security refund tickets and process customer refunds.
- Generate and manage invoices, ensuring timely and accurate billing.
- Handle customer inquiries and resolve issues related to orders and payments.
- Prepare and review ageing & sales reports.
- Reconciliation of OTA's and long tail OTA's and issue dunning letters for outstanding amount.
- Monitor accounts receivable and follow up on overdue payments.
- Collaborate with internal teams to streamline the O2C process and improve efficiency.
- Handle charge back and debt collections.
- Maintained policy, procedure and regulatory compliance business-wide.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Supported financial director with special projects and additional job duties.
Associate Manager
OYO hotels & homes Pvt. Ltd.
04.2022 - 09.2023
- Complete monthly standard and miscellaneous journals, variance analysis, monthly general ledger process and account reconciliation
- Review accounts payables, receivables, staff reimbursement & expense to ensure accurate coding and processing
- Work with fin ops team to coordinate and prepare monthly Marketing, Opex and consulting accrual
- Preparing monthly reconciliations of general ledger accounts
- Review bad debt, guest receivables, home owner payables and guaranteed rent analysis
- Computation and raised Bellvilla cross-charges invoice to group companies and booking revenue
- Defends bank & Payment gateway chargeback cases
- Updating exchange rates in account view and currency revaluations
- Calculation of depreciation and capitalization of fixed assets
- Independently working in property management services project
Financial Consultant
Fin Advantage Consulting Pvt. Ltd.
10.2020 - 03.2022
- Complete monthly standard and miscellaneous journals, variance analysis, monthly general ledger process and account reconciliation
- Review accounts payables, receivables, staff reimbursement & expense to ensure accurate coding and processing
- Work with fin ops team to coordinate and prepare monthly Marketing, Opex and consulting accrual
- Preparing monthly reconciliations of general ledger accounts
- Review bad debt, guest receivables, home owner payables and guaranteed rent analysis
- Computation and raised Bellvilla cross-charges invoice to group companies and booking revenue
- Updating exchange rates in account view and currency revaluations
- Calculation of depreciation and capitalization of fixed assets
- Independently working in property management services project
Accounts & Finance Manager
Helloworld Technologies India Pvt. Ltd.
02.2020 - 10.2020
- Monitor accounts to identify outstanding debts, investigated historical data for each debt for bills
- Within the timeline, closed the customer books and raised security refund tickets of moved out customer
- Analyze journal entries and reconciliations for various accounts including customer ledger, accruals, prepaid, fixed assets and other assets
- Reconciliation of Pinelaps, Paytm, Razorpay and other clearing accounts
- Raised payment of building owners as per agreement terms and done adjustments of advances/owner expanses
- Review and confirm monthly billing and check correct subscription of live tenants as per CRM
- Process supplier's invoices with accuracy, resolve in collaboration with business operations, supplier billing discrepancies and related inquiries
- Manage payment as per agreed PO terms ensure adjustment of advance and TDS
- Monitor purchase orders and liaise with operation team for PO receipting/GRN and resolving PO discrepancies
- Ensuring accuracy and quality, application of appropriate taxes/GST on invoices
- Performing vendor and accounts reconciliations, open balances analysis and other
- Manage statutory accounting process including Tax/VAT/GST filling and audits including coordination and follow-up with stakeholders involved in process
Senior Associate-Rajasthan State
Oravel Stays Pvt. Ltd.
03.2015 - 10.2019
- Company Overview: now OYO hotels & Homes
- Prepare, examine, and analyze accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards
- Periodic accounts reconciliations with partners, Raise commission invoice & payment process for Rajasthan HUB
- Contact with partners through email, phone and meetings to follow-up on their overdue payment and billing issues
- Monitor accounts to identify outstanding debts, investigated historical data for each debt for bills
- Monitor purchase orders and liaise with procurement team for PO receipting/GRN and resolving PO discrepancies
- Management reporting, on a weekly, monthly & quarterly basis with commentaries
- Expense/ revenue forecasting
- Supporting business development team in simulation of revenue projection and corresponding expenses including working out margin protection/improvement plans
- Preparing operational P&L, MIS and analyzing the same for business review
- Preparation of analytical reports
- Now OYO hotels & Homes
Accounts Officer
Den Networks Ltd.
08.2011 - 02.2015
- Handling monthly MIS, preparation of service tax & TDS returns and deposit tax, AR & Ageing reporting, STB's reports, broadcaster's reconciliations, bank reconciliations, inter entity reconciliations & other Reconciliations, cash & fund flow and other daily accounting works
Accounts & Finance Officer
Triumph Motors
11.2010 - 08.2011
Cost Audit Assistant
Rajesh & Co. (Cost Auditor firm)
10.2009 - 10.2010
- Industries where cost audit done: Ginni Filaments Ltd.Chhata Mathura (UP), Maharaja Shree umaid mills Pali Rajasthan, Chambal Fertilizer & Chemicals Limited Kota Rajasthan, Rajasthan Textile Mills Bhawani Mandi Rajasthan
Cost and Management Trainee
Indian Oil Corporation
09.2008 - 09.2009
- Worked on SAP FICO Module, Customer Accounting, Budget Handling and Re-Appropriation, Works related to ZEDA (Petrol Price Working & Reconciliation), Preparation of various MIS and Misc
- Payment vouchers
- Release SD and EMD
Education
CMA Inter - Accounting And Finance
ICMA
Jaipur, India06-2007
M.Com - ABST
University of Rajasthan
03.2007
B.Com - undefined
University of Rajasthan
03.2005
Senior Secondary Education - undefined
RBSC
03.2002
Secondary Education - undefined
RBSC
03.1999
Skills
- SAP
- ZOHO
- Tally ERP
- CRS, Sales Force, Account view, Mediusflow, Lucanet, LARS, AS400, ASPACT4
- Cash flow management
- Fraud prevention
- Accounts receivable management
- Operational reporting
- Collections actions
Languages
English
Hindi
Attributes
- Responsible and Reliable
- Self Confident
Hobbies and Interests
- Taking Challenge
- Interact with people
- Playing Volleyball
Disclaimer
I confirm that the above information provided by me is true & correct to the best of my knowledge and belief.
Personal Information
- Father's Name: Mr. Ram Pal Agarwal
- Mother's Name: Mrs. Shanti Devi Agarwal
- Date of Birth: 06/13/85
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Manager of Accounts and Finance
Dancenter AS (Oyo Hotels & Homes)
10.2023 - Current
Associate Manager
OYO hotels & homes Pvt. Ltd.
04.2022 - 09.2023
Financial Consultant
Fin Advantage Consulting Pvt. Ltd.
10.2020 - 03.2022
Accounts & Finance Manager
Helloworld Technologies India Pvt. Ltd.
02.2020 - 10.2020
Senior Associate-Rajasthan State
Oravel Stays Pvt. Ltd.
03.2015 - 10.2019
Accounts Officer
Den Networks Ltd.
08.2011 - 02.2015
Accounts & Finance Officer
Triumph Motors
11.2010 - 08.2011
Cost Audit Assistant
Rajesh & Co. (Cost Auditor firm)
10.2009 - 10.2010
Cost and Management Trainee
Indian Oil Corporation
09.2008 - 09.2009
M.Com - ABST
University of Rajasthan
B.Com - undefined
University of Rajasthan
Senior Secondary Education - undefined
RBSC
Secondary Education - undefined
RBSC
CMA Inter - Accounting And Finance
ICMA
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