Order Management Analyst with 14+ years of experience in optimizing order fulfillment processes, ensuring accurate order capture, and improving customer satisfaction. Proficient in using order management systems and adept at analyzing complex data sets to identify trends and insights. Proven track record of streamlining operational workflows and collaborating cross-functionally to meet and exceed sales targets. Strong attention to detail and excellent problem-solving skills in a fast-paced, high-volume environment.
Overview
16
16
years of professional experience
Work History
Manager of Accounts and Finance
Dancenter AS (Oyo Hotels & Homes)
10.2023 - Current
Manage and oversee the entire order-to-cash cycle from order receipt to cash collection.
Ensure accurate and timely invoicing and billing processes.
Coordinate with sales, finance, and customer service teams to resolve order discrepancies and customer issues.
Process customer orders and ensure accuracy in order entry.
Monitor accounts to identify outstanding debts, investigated historical data for each debt for bills
Within the timeline, closed the customer books and raised security refund tickets and process customer refunds.
Generate and manage invoices, ensuring timely and accurate billing.
Handle customer inquiries and resolve issues related to orders and payments.
Prepare and review ageing & sales reports.
Reconciliation of OTA's and long tail OTA's and issue dunning letters for outstanding amount.
Monitor accounts receivable and follow up on overdue payments.
Collaborate with internal teams to streamline the O2C process and improve efficiency.
Handle charge back and debt collections.
Maintained policy, procedure and regulatory compliance business-wide.
Evaluated and negotiated contracts to procure favorable financial terms.
Supported financial director with special projects and additional job duties.
Associate Manager
OYO hotels & homes Pvt. Ltd.
04.2022 - 09.2023
Complete monthly standard and miscellaneous journals, variance analysis, monthly general ledger process and account reconciliation
Review accounts payables, receivables, staff reimbursement & expense to ensure accurate coding and processing
Work with fin ops team to coordinate and prepare monthly Marketing, Opex and consulting accrual
Preparing monthly reconciliations of general ledger accounts
Review bad debt, guest receivables, home owner payables and guaranteed rent analysis
Computation and raised Bellvilla cross-charges invoice to group companies and booking revenue
Defends bank & Payment gateway chargeback cases
Updating exchange rates in account view and currency revaluations
Calculation of depreciation and capitalization of fixed assets
Independently working in property management services project
Financial Consultant
Fin Advantage Consulting Pvt. Ltd.
10.2020 - 03.2022
Complete monthly standard and miscellaneous journals, variance analysis, monthly general ledger process and account reconciliation
Review accounts payables, receivables, staff reimbursement & expense to ensure accurate coding and processing
Work with fin ops team to coordinate and prepare monthly Marketing, Opex and consulting accrual
Preparing monthly reconciliations of general ledger accounts
Review bad debt, guest receivables, home owner payables and guaranteed rent analysis
Computation and raised Bellvilla cross-charges invoice to group companies and booking revenue
Updating exchange rates in account view and currency revaluations
Calculation of depreciation and capitalization of fixed assets
Independently working in property management services project
Accounts & Finance Manager
Helloworld Technologies India Pvt. Ltd.
02.2020 - 10.2020
Monitor accounts to identify outstanding debts, investigated historical data for each debt for bills
Within the timeline, closed the customer books and raised security refund tickets of moved out customer
Analyze journal entries and reconciliations for various accounts including customer ledger, accruals, prepaid, fixed assets and other assets
Reconciliation of Pinelaps, Paytm, Razorpay and other clearing accounts
Raised payment of building owners as per agreement terms and done adjustments of advances/owner expanses
Review and confirm monthly billing and check correct subscription of live tenants as per CRM
Process supplier's invoices with accuracy, resolve in collaboration with business operations, supplier billing discrepancies and related inquiries
Manage payment as per agreed PO terms ensure adjustment of advance and TDS
Monitor purchase orders and liaise with operation team for PO receipting/GRN and resolving PO discrepancies
Ensuring accuracy and quality, application of appropriate taxes/GST on invoices
Performing vendor and accounts reconciliations, open balances analysis and other
Manage statutory accounting process including Tax/VAT/GST filling and audits including coordination and follow-up with stakeholders involved in process
Senior Associate-Rajasthan State
Oravel Stays Pvt. Ltd.
03.2015 - 10.2019
Company Overview: now OYO hotels & Homes
Prepare, examine, and analyze accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards
Periodic accounts reconciliations with partners, Raise commission invoice & payment process for Rajasthan HUB
Contact with partners through email, phone and meetings to follow-up on their overdue payment and billing issues
Monitor accounts to identify outstanding debts, investigated historical data for each debt for bills
Monitor purchase orders and liaise with procurement team for PO receipting/GRN and resolving PO discrepancies
Management reporting, on a weekly, monthly & quarterly basis with commentaries
Expense/ revenue forecasting
Supporting business development team in simulation of revenue projection and corresponding expenses including working out margin protection/improvement plans
Preparing operational P&L, MIS and analyzing the same for business review
Preparation of analytical reports
Now OYO hotels & Homes
Accounts Officer
Den Networks Ltd.
08.2011 - 02.2015
Handling monthly MIS, preparation of service tax & TDS returns and deposit tax, AR & Ageing reporting, STB's reports, broadcaster's reconciliations, bank reconciliations, inter entity reconciliations & other Reconciliations, cash & fund flow and other daily accounting works
Worked on SAP FICO Module, Customer Accounting, Budget Handling and Re-Appropriation, Works related to ZEDA (Petrol Price Working & Reconciliation), Preparation of various MIS and Misc
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.