Summary
Overview
Work History
Education
Skills
Personal Information
Father'sname
Disclaimer
Timeline
Generic

LOKESH BAGAVATALA

Support Engineer
Tirupati

Summary

To work in learning and challenging environment, utilizing my skills and knowledge to be the best of me and my Team abilities and contribute positively to my personal and Team growth as well as growth of the organization.

Overview

3
3
years of professional experience
4
4
Languages

Work History

Enterprise Advisor

Reliance PPM Services Limited
07.2023 - Current
  • Worked at various hours to meet seasonal and business needs.
  • Served as keyholder,Overseeing business opening and closing operations.
  • Trained and supported new Team members,Maintaining culture of collaboration.
  • Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Developed new sales opportunities through development and rollout of promotional plans.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Managed customer relations through communication and helpful interactions.
  • Troubleshoot minor issues with equipment and tools.

Support Engineer

Genex Technologies Private Limited
09.2021 - 05.2023
  • Troubleshooting the issues raised by the customers
  • Customer satisfaction is our major agenda
  • Attending day to day voice calls from the customers
  • Engaging with the teams to close the tickets within the specific time
  • Responsible for timely attending the tickets within the SLA
  • Interact with the customers to resolve the queries, issues, and problems
  • All time availability to the customer

Education

Secondary School Education -

Board of Intermediate Education - undefined

Degree - Computer Science

Skills

  • Goal - oriented Leadership

  • Collaboration & Teamwork

  • Feedback Sessions

  • Team Building

  • Customer Service

  • De-escalation

  • Training - for better understanding

Personal Information

  • Date of Birth: 22/11/1999
  • Gender: Male
  • Marital Status: Married

Father'sname

B. Prakash

Disclaimer

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Timeline

Enterprise Advisor

Reliance PPM Services Limited
07.2023 - Current

Support Engineer

Genex Technologies Private Limited
09.2021 - 05.2023

Board of Intermediate Education - undefined

Degree - Computer Science

Secondary School Education -

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