Lokesh Batra
New Delhi
Summary
A customer-centric learning and development professional with over 7 years of managerial experience, dedicated to enhancing productivity, reducing expenses, and optimizing efficiency. Known for adaptability, meeting deadlines, strategic planning, and meticulous leadership.
Overview
7
7
years of professional experience
Work History
Senior Manager - Business Development
PlanetSpark - Winspark Innovations Learning Pvt. Ltd.
Gurgaon
03.2024 - Current
- Driving profitability through pnl for team.
- Cultivate strong relationships with the team, understanding their needs and providing tailored solutions to enhance satisfaction and retention.
- Collaborate cross-functionally with marketing, product development, and operations teams to ensure alignment and optimize the customer experience throughout the sales cycle.
- Oversee the development and management of sales budgets, forecasting revenue projections and expense control measures to achieve profitability targets.
- Mentor and coach team members, providing ongoing feedback and support to foster professional development and career advancement opportunities.
Assistant General Manager - L&D
Extramarks Education India Pvt. Ltd.
Noida
08.2022 - 05.2023
- Built a team consisting of 18 Trainers and 5 QC agents, responsible for overseeing the coordination and implementation of sales training strategies and operations across 11 states in India
- Achieved sales activation targets for new recruits within 19 days from joining and conducted monthly refresher sessions covering sales skills, product updates, and CRM enhancements
- Developed, managed, and optimized an LMS for all products, processes, and soft skills training for company-wide utilization
- Crafted, constructed, and personalized training content in alignment with business strategies, continually updating existing programs
- Conducted nationwide interactive workshops for Managers, Senior Managers, Retail AGMs and GMs in various formats, including in-person, hybrid, and virtual, to disseminate knowledge
- Developed and launched EM Connect, defining SOPs for lead generation in the B2B2C channel
- Established KPIs and metrics for sales managers, closely monitoring their performance
- Collaborated across departments to enhance sales performance by analyzing data, identifying gaps, and implementing targeted training programs
- Successfully promoted the B2B2C channel by delivering impactful sessions to large audiences, including parents and students
- Played a significant role in testing and implementing CRM systems, including Salesforce and internal CRM tools.
Senior Manager - L&D
Extramarks Education India Pvt. Ltd.
Noida
08.2020 - 07.2022
- Led a team of 7 trainers and 2 QC agents, directing the training of new hires in areas such as product knowledge, processes, and sales strategies
- Spearheaded strategic initiatives to drive sales growth in new locations and established KRAs for effective performance management
- Orchestrated marketing events to enhance lead generation efforts and optimize sales conversion rates
- Initiated a nationwide train-the-trainer (TTT) program, enhancing the proficiency of trainers across the country
- Collaborated closely with cross-functional teams to streamline sales processes and ensure compliance with policies
- Developed a comprehensive compliance policy for the retail team, conducting audits on sales calls and overseeing order management compliance.
Training Manager - L&D
Extramarks Education India Pvt. Ltd.
Noida
01.2019 - 07.2020
- Oversaw recruitment and training for both new and existing employees in the region
- Conducted sales training needs analysis, identified skill gaps, and executed upskilling programs
- Monitored and analyzed sales activities and approaches, conducting retraining to enhance sales enablement
- Strategized hiring plans to onboard top talent and conducted weekly sales enablement sessions for new hires
- Collaborated with KPMG consultants to enhance sales processes and strategies.
Senior BDA/ BDA
BYJU'S - Think and Learn Pvt. Ltd.
Noida
01.2017 - 12.2018
- Led a team of 5 Business Development Associates (BDAs) overseeing end-to-end sales operations, from lead generation to sales closure
- Guided the team through 3 successful sales campaigns, optimizing the sales process by tracking data, refining sales pitches, and effectively countering competition
- Executed strategic plans to achieve targets, notably aiming for an Average Revenue Per User (ARPU) of INR 1.5 lakhs
- Commenced as a BDA and was promoted to Senior BDA in November 2017.
Education
Master of Science -
Amity University
01.2017
Bachelor of Science -
Hans Raj College, Delhi University
01.2015
Skills
- Learning and Development
- New Hire Training
- Training Delivery
- Content Creation
- Performance Management
- Lead Generation
- Marketing
- Sales Enablement
- Stakeholder Relations
- Team Training and Development
- Strategic Direction
- Microsoft Office
Timeline
Senior Manager - Business Development
PlanetSpark - Winspark Innovations Learning Pvt. Ltd.
03.2024 - Current
Assistant General Manager - L&D
Extramarks Education India Pvt. Ltd.
08.2022 - 05.2023
Senior Manager - L&D
Extramarks Education India Pvt. Ltd.
08.2020 - 07.2022
Training Manager - L&D
Extramarks Education India Pvt. Ltd.
01.2019 - 07.2020
Senior BDA/ BDA
BYJU'S - Think and Learn Pvt. Ltd.
01.2017 - 12.2018
Master of Science -
Amity University
Bachelor of Science -
Hans Raj College, Delhi University
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