LOKESH C
TUMKUR
Overview
23
23
years of professional experience
1
1
Certification
Work History
Business Partner
Sri Lakshmi Motors
Tumkur
01.2023 - Current
- Facilitated leadership training to develop new leaders from within, drive change and effectively oversee special projects.
- Cultivated relationships with key stakeholders to increase collaboration across departments.
- Analyzed market trends and created actionable plans for product development initiatives.
- Provided guidance on best practices for optimizing processes related to sales, marketing and finance operations.
- Coordinated meetings between external partners such as clients or suppliers to discuss project plans or other topics.
- Prepared monthly financial statements detailing income, expenses, assets, liabilities and cash flow.
- Identified opportunities for cost savings through process improvement initiatives.
- Implemented changes in internal policies to create a more efficient work environment.
- Guided employees to achieve organizational goals and objectives.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Service Manager
Ravindu Toyota
Tumkur
01.2020 - 12.2022
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Motivated and supported employees to maintain low turnover.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Created standard operating procedures for all service functions.
- Monitored service performance metrics to identify areas of improvement.
- Performed root cause analysis on recurring problems encountered by customers.
- Monitored employee performance through key metrics analysis.
- Guided department employees on changes from management.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Evaluated individual and team business performance and identified opportunities for improvement.
Team Leader
Ravindu Toyota
Tumkur
01.2015 - 12.2019
- Maintained a positive work environment that promoted collaboration between team members.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Created training materials and conducted group trainings on new processes or procedures.
- Facilitated communication between cross-functional teams within the organization.
Service Advisor
Ravindu Totoya
Bangalore
01.2012 - 12.2014
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Answered phone calls and responded to questions and concerns.
- Developed strong relationships with customers by providing exceptional customer service.
- Resolved customer complaints in an efficient and courteous manner.
- Greeted customers and addressed their needs in a professional manner.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Recommended additional, useful services to customers to increase overall sales.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Participated in ongoing training activities related to automotive technology advancements.
- Promoted available products and services to customers during service, account management and order calls.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Warranty Administrator
Ravindu Toyota
Bangalore
06.2006 - 12.2011
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Reviewed and processed warranty claims to ensure accuracy of all information.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Followed up on payments for outstanding claims.
- Maintained up-to-date knowledge of current industry regulations related to warranties.
- Kept thorough records of service actions and customer information.
- Generated reports on warranty performance metrics including turnaround times and resolution rates.
- Tested all newly installed components to ensure their proper operation before returning the vehicle to customer service.
- Maintained detailed records of repairs completed in accordance with company policy.
Car Technician
VOLVO Dealership
Bangalore
07.2004 - 06.2006
- Performed regular maintenance services such as oil changes, lubrications, and tune-ups.
- Examined brake systems for signs of damage or excessive wear on pads or rotors.
- Checked cooling system operations by inspecting radiator hoses for leaks or damage.
- Replaced worn belts, gaskets, seals, and other components as needed.
- Conducted routine inspections to identify any potential issues with the vehicle.
- Adjusted systems including steering alignment, suspension settings, transmission fluid levels.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
Apprentice Technician
KSRTC
Bangalore
01.2001 - 06.2004
- Repaired malfunctioning equipment by replacing defective parts or swapping out components with spare units.
- Responded promptly to emergency service requests from customers.
- Inspected parts for accuracy prior to assembly or installation.
Education
I T I - FITTER
I T I Fitter
Kanakpura04-2001
GED -
P U C
Hoodigere03-1999
High School Diploma -
S S L C
Seethakal03-1997
Skills
- Operations Management
- Administrative Management
- Organizational Development
- Customer Relationship Building
- Revenue Generation
- KPI Tracking
- Business Forecasting
- Quality Assurance
- Business Leadership
Languages
KANNADA
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Accomplishments
- Best Performer
- Star Performer Service Advisor
Certification
- Toyota Level 3 Technician (Diagnosis Technician)
Timeline
Business Partner
Sri Lakshmi Motors
01.2023 - Current
Service Manager
Ravindu Toyota
01.2020 - 12.2022
Team Leader
Ravindu Toyota
01.2015 - 12.2019
Service Advisor
Ravindu Totoya
01.2012 - 12.2014
Warranty Administrator
Ravindu Toyota
06.2006 - 12.2011
Car Technician
VOLVO Dealership
07.2004 - 06.2006
Apprentice Technician
KSRTC
01.2001 - 06.2004
I T I - FITTER
I T I Fitter
GED -
P U C
High School Diploma -
S S L C
- Toyota Level 3 Technician (Diagnosis Technician)