Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

LOKESH C

TUMKUR

Overview

23
23
years of professional experience
1
1
Certification

Work History

Business Partner

Sri Lakshmi Motors
Tumkur
01.2023 - Current
  • Facilitated leadership training to develop new leaders from within, drive change and effectively oversee special projects.
  • Cultivated relationships with key stakeholders to increase collaboration across departments.
  • Analyzed market trends and created actionable plans for product development initiatives.
  • Provided guidance on best practices for optimizing processes related to sales, marketing and finance operations.
  • Coordinated meetings between external partners such as clients or suppliers to discuss project plans or other topics.
  • Prepared monthly financial statements detailing income, expenses, assets, liabilities and cash flow.
  • Identified opportunities for cost savings through process improvement initiatives.
  • Implemented changes in internal policies to create a more efficient work environment.
  • Guided employees to achieve organizational goals and objectives.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Service Manager

Ravindu Toyota
Tumkur
01.2020 - 12.2022
  • Resolved customer complaints in a timely manner.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Motivated and supported employees to maintain low turnover.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Created standard operating procedures for all service functions.
  • Monitored service performance metrics to identify areas of improvement.
  • Performed root cause analysis on recurring problems encountered by customers.
  • Monitored employee performance through key metrics analysis.
  • Guided department employees on changes from management.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Evaluated individual and team business performance and identified opportunities for improvement.

Team Leader

Ravindu Toyota
Tumkur
01.2015 - 12.2019
  • Maintained a positive work environment that promoted collaboration between team members.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Established clear expectations for employees, providing guidance when needed.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Facilitated communication between cross-functional teams within the organization.

Service Advisor

Ravindu Totoya
Bangalore
01.2012 - 12.2014
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Answered phone calls and responded to questions and concerns.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Resolved customer complaints in an efficient and courteous manner.
  • Greeted customers and addressed their needs in a professional manner.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Recommended additional, useful services to customers to increase overall sales.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Participated in ongoing training activities related to automotive technology advancements.
  • Promoted available products and services to customers during service, account management and order calls.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

Warranty Administrator

Ravindu Toyota
Bangalore
06.2006 - 12.2011
  • Processed warranty paperwork for accurate documentation, reporting and filing.
  • Reviewed and processed warranty claims to ensure accuracy of all information.
  • Resubmitted rejected warranty claims and received authorization for write-offs.
  • Followed up on payments for outstanding claims.
  • Maintained up-to-date knowledge of current industry regulations related to warranties.
  • Kept thorough records of service actions and customer information.
  • Generated reports on warranty performance metrics including turnaround times and resolution rates.
  • Tested all newly installed components to ensure their proper operation before returning the vehicle to customer service.
  • Maintained detailed records of repairs completed in accordance with company policy.

Car Technician

VOLVO Dealership
Bangalore
07.2004 - 06.2006
  • Performed regular maintenance services such as oil changes, lubrications, and tune-ups.
  • Examined brake systems for signs of damage or excessive wear on pads or rotors.
  • Checked cooling system operations by inspecting radiator hoses for leaks or damage.
  • Replaced worn belts, gaskets, seals, and other components as needed.
  • Conducted routine inspections to identify any potential issues with the vehicle.
  • Adjusted systems including steering alignment, suspension settings, transmission fluid levels.
  • Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.

Apprentice Technician

KSRTC
Bangalore
01.2001 - 06.2004
  • Repaired malfunctioning equipment by replacing defective parts or swapping out components with spare units.
  • Responded promptly to emergency service requests from customers.
  • Inspected parts for accuracy prior to assembly or installation.

Education

I T I - FITTER

I T I Fitter
Kanakpura
04-2001

GED -

P U C
Hoodigere
03-1999

High School Diploma -

S S L C
Seethakal
03-1997

Skills

  • Operations Management
  • Administrative Management
  • Organizational Development
  • Customer Relationship Building
  • Revenue Generation
  • KPI Tracking
  • Business Forecasting
  • Quality Assurance
  • Business Leadership

Languages

KANNADA
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1

Accomplishments

  • Best Performer
  • Star Performer Service Advisor

Certification

  • Toyota Level 3 Technician (Diagnosis Technician)

Timeline

Business Partner

Sri Lakshmi Motors
01.2023 - Current

Service Manager

Ravindu Toyota
01.2020 - 12.2022

Team Leader

Ravindu Toyota
01.2015 - 12.2019

Service Advisor

Ravindu Totoya
01.2012 - 12.2014

Warranty Administrator

Ravindu Toyota
06.2006 - 12.2011

Car Technician

VOLVO Dealership
07.2004 - 06.2006

Apprentice Technician

KSRTC
01.2001 - 06.2004

I T I - FITTER

I T I Fitter

GED -

P U C

High School Diploma -

S S L C
  • Toyota Level 3 Technician (Diagnosis Technician)

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LOKESH C