Lokesh Chaudhary

• Improved service quality, addressing client concerns promptly and professionally.
• Led cross-functional teams to achieve project goals on time and within budget.
• Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
• Enhanced service delivery by developing and implementing efficient processes.
• Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
• Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.
• Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
• Managing multiple GXP applications
• Managing Audits (GXP and Non-GXP) for IT applications and yearly periodic reviews

· Working for Planisware Upgrade from 6.1 to 6.3 to 6.3.9 which involved setting up the application and application testing.

· Upgrade from 6.3.3 to 6.3.9 version and setting up and troubleshooting the env setup and testing the application interfaces

· Training the new resources for Planisware.

· As a part of L3 technical support working on change request and L3 issues.

· Working on System utilization matrix

· Working on User access management to optimize the license for application

· Working on SSO of application link via ping federate.

· Working closely with business for requirements involving improvement of batches to reduce the time from 12 hours to 3 hours.

· Improvement of Reference batch to reduce the time from 5 hours to 2 hours.

· Working towards over all service improvement for business by reducing the number of incidents by 90%.

· Working in Unix, automated all daily manual task in team which resulted in saving of 206 Man days.

Responsible for Monitoring interfaces running on daily basis and configuration activity.

• Leading the activities for smooth transfer of project from Cognizant to AstraZeneca and managing application with more than 10K users Training the new resources for Planisware
• As a part of L3 technical support working on change request and L3 issues
• Leading the Planisware upgrade to V6.23 from P5 SP1 project from technical side and leading the testing activities for Interfaces
• Installation of V6 environment and applying the fix provided by Planisware on regular basis
• Configuration of secured link for established environment from HTTP to HTTPS
• Working on Externalization and SSO of application link via ping federate
• Working on mobile app which will allow user to fill timesheet using their mobile
• Working on complex changes involving creation of reports, working on alert and locks
• Working closely with business for requirements
• Working in Unix, Automated the daily manual task such as Daily cleanup activities, dump movement to lower env and other manual task to save the considerable time for team
• Responsible for Monitoring interfaces running on daily basis and another configuration activity.
• Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
• Collaborated with internal teams to develop customized solutions that addressed unique client needs.

• Working on Project management, Timecard and PFM
• As a part of technical support L3 used to solve the issues that have been identified and the Enhancement Responsible for Monitoring interfaces running on daily basis and other configuration activity
• Worked on change request
• Starting and stopping of services of database and application Unix and Linux server
• Involving in client call to understand the issue and better resolution towards it
• Handling PFM module
• Looking toward logs generated every day and finding error
• Worked on the Planisware V6 upgrade.
• Worked closely with clients to gather requirements and translate them into technical specifications for implementation.

• Working on Project management, Resource Management, Opportunity Management and Time/Expense Entry
• As per the request and approved service tickets for creating, terminating, reinitiating and providing proper grants to resource/user in the system
• Responsible for Monitoring five different interfaces running on daily basis between Primavera Evolve, PeopleSoft CRM and PeopleSoft Financial systems and makes sure that after all interfaces run all Valid Opportunities and Projects imported in Primavera and all billing information exported to PeopleSoft financials
• Refreshing Database: There were two instances of Primavera Evolve Application DEV and PROD whenever required responsible to refresh DEV instance with PROD instance
• Looking toward logs generated every day and finding error
• Problem related to timesheets while filling them And also finding technical issue related to Interface like sometimes opportunity not showing up in Application finding reason and solution, etc
• Monitoring Service request ticket queue: On daily basis responsible to monitor Service request tickets through Service-Now Ticket Management application
• Maintenance activity on Sql Server 2005: Creating jobs, moved System databases from one drive to another, creating operators and alerts to monitor database.

• Working with Demand management, Resource management, Time management, project management
• Working on support work
• Creating users and providing Access grants to them
• Creating various security groups with different access grants.