LOKESH CHAUHAN
Assistant Manager
New Delhi
Summary
Experienced professional with a strong background in leadership and team management. Consistently drives results and fosters collaborative environments. Demonstrated expertise in strategic planning, problem-solving, and adapting to dynamic work settings. Reputation for reliability, effective communication, and consistently delivering high-quality outcomes. Skilled in leveraging these qualities to effectively lead teams and achieve organizational goals.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
ASSISTANT MANAGER
AMERICAN EXPRESS INDIA PVT. LTD
06.2022 - Current
- Leading validation process for American Express customer-facing marketing communications approved by Marketing Compliance Review (MCR) and Brand, ensuring adherence to regulatory standards and company policies.
- Reviewing customer-facing marketing communications developed for all media channels to ensure adherence to applicable laws, rules and regulations with an RTT of 24 hours.
- As CG reviewer I am partnering with our different teams including Marketers to ensure timely, compliant and compelling advertisements for customer-facing marketing communications.
- Ensuring creatives provided by marketing are stored in the most final format representing what the intended audience will view.
- Diligently validating all requested edits from MCR, guaranteeing accuracy and compliance with established guidelines
- Proactively monitoring and mitigate risks by identifying and addressing unauthorized changes made to communications post MCR review
- Establishing and maintaining robust system of record for final-form marketing communications, ensuring easy access and retrieval for compliance audits
- Collaborating cross-functionally with marketing, compliance, and legal teams to address complex regulatory requirements and mitigate potential compliance risks.
- Using various tools like Meridian, Marketing force where approvals are provided for all types of marketing within these tools. These tools preserve the final formats of the creatives for approvals and audits.
- Making sure to use repository whenever required known as Marketing DAM (Digital Asset Manager) earlier known as CTC database for pre- approved marketing copy, terms and conditions and guidelines.
LEAD ANALYST
AMERICAN EXPRESS INDIA PVT. LTD
11.2021 - 05.2022
- Assessed business needs and problem areas to create focused solutions
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Developed team communications and information for meetings
- Resolved problems, improved operations and provided exceptional service
- Participated in team-building activities to enhance working relationships
- Identified issues, analyzed information and provided solutions to problems
- Improved operations through consistent hard work and dedication
- Liaising with multiple stakeholder groups.
SENIOR BUSINESS ANALYST
AMERICAN EXPRESS INDIA PVT. LTD
09.2018 - 10.2021
- Performed campaign execution & processing various tasks in the end to end campaign timely and accurately
- Executed all change requests applicable to campaign across various components
- Completed all marketing campaign setup tasks or components
- Performed quality review of all components, including new offer setup to ensure accurate execution
- Trouble shooting and doing follow up on queries from Marketing Team and resolving it with accuracy and within timely manner
- Tracking, Reporting, Analyzing, Discussing Following up on campaign requests, status, issues, trends
- Prioritizing tasks and completing assignments in timely manner
- Liaising with multiple stakeholder groups
- Committed towards to compliance and regulatory requirement while setting up campaigns
- Always ready to culture of continuous improvement, innovation and waste elimination.
RELATIONSHIP MANAGER
PROYSHA FOOD SERVICES PVT. LTD
06.2018 - 09.2018
- Attracted new Clients for Company's offerings
- Implemented new marketing and sales strategies
- Understood Client requirements and forwarding appropriate suggestions to Management
- Answered Sales related emails and queries for Company's software products and services
- Established & maintained relationships with restaurants
- Generated new business and referral clients in partnership with financial advisors and branch team
- Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
Education
MBA - Marketing & Finance
Lloyd Institute of Management & Technology, AKTU University
B.com -
SOL, Delhi University
04.2001 -
XII: Commerce -
Stream From C.B.S.E Board
Skills
Efficiency Improvement
Verbal and written communication
Workload management
Team collaboration
Prioritization and Planning
Decision-making
Leadership Development
Efficiency Improvement
Accomplishments
- Identified Process Opportunities in current team and presented it to leadership, and collaborated with cross-functional teams to implement the ideas, reducing turnaround time and enhancing efficiency.
- Conducted an annual review of standards and procedures, identifying areas for improvement and ensuring compliance, which led to recognition for my contributions.
- Receiving Blue rewards time to time in recognition of exemplary collaboration with cross-functional partners, demonstrating dedication and outstanding efforts in achieving shared goals.
- Achieved team goal by creating the online page with accuracy & efficiency.
- Collaborated with team of 4 in development of CHC
- Conferred twice with Director Award
- Conferred with Rising Star Award
Certification
Scrum: The Basics
Timeline
ASSISTANT MANAGER
AMERICAN EXPRESS INDIA PVT. LTD
06.2022 - Current
LEAD ANALYST
AMERICAN EXPRESS INDIA PVT. LTD
11.2021 - 05.2022
SENIOR BUSINESS ANALYST
AMERICAN EXPRESS INDIA PVT. LTD
09.2018 - 10.2021
RELATIONSHIP MANAGER
PROYSHA FOOD SERVICES PVT. LTD
06.2018 - 09.2018
B.com -
SOL, Delhi University
04.2001 -
MBA - Marketing & Finance
Lloyd Institute of Management & Technology, AKTU University
XII: Commerce -
Stream From C.B.S.E Board
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