Lokesh Gautam
Team Leader
Jaipur
Summary
As a Team Lead, I have successfully led and motivated teams of up to 35 associates and, exceeding customer satisfaction goals. I have implemented performance goals, monitored and evaluated against pre-set goals, and initiated action plans to resolve performance barriers. I have managed schedules, monitored adherence, and planned time-offs in partnership with Workforce Management. Skilled in conducting due diligence reviews, identifying money laundering risks, and developing policies to ensure regulatory compliance. Strong experience in monitoring, investigations, and reporting.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
4
4
Certifications
2
2
Languages
Work History
F & A Operations Processing Analyst (TL/SME)
NTT DATA Information Processing Services Pvt Ltd
Noida & Gurugram
12.2019 - Current
- Handling customers on boarding & periodic reviews for the SME, Medium & corporate clients
- Scrutiny the KYC / AML of Accounts for Account Opening Process (Current A/c and Saving A/c)
- Key responsibilities to coordination and collection of client specific information and completion of documentation to assist in the on-boarding of new clients
- Responsible for due diligence which includes working on different entity types like corporations, non-banking financial institutions, banks and funds
- Performing Simplified, Standard and Enhanced due diligence for the small, medium and corporate clients based on risk level
- Conduct internal (KYC Profiling) as well as external searches so as to review the transaction of low, medium and high-risk clients including PEP and SSC's
- Performing Customer Due Diligence (CDD) of Accounts and verifying Client's KYC Documents, Signatures
- Conduct Screening for entities & individuals using Lexis Nexis, separately working PEP accounts loans as there is high risk Involved
- Performing Relationship manager role to complete enhanced due diligence process
- Also involved in Alert monitoring process in which need to identification of significant/non-significant documents submitted by entity and performing in reviews accordingly
- Joined in the pilot phase and helped the process from planning to go live
- Organize training and assessments for new hires and cross-team trainees, maintaining new member access requests
- Involved in MIS work of daily reporting to clients, Identifying the improvement areas and creating action
- Handling a team size of approx. 35 team members (Leaves approval, daily huddles, quality and production, buddy up sessions, mentoring)
- Analyzed operational improvements against KPIs to measure progress.
- Super visioning day-to-day operations, providing guidance and support to team members in their roles.
Process Developer
GENPACT INDIA Pvt Ltd
10.2009 - 12.2019
- Worked as Verification/KYC officer of personal/Current loans and credit card applications
- Documents verification like source of fund/source of wealth, ID & V documents, address verification and screening
- The process was verification of confidential documents via internal sources identifying the eligibility of the customers by using reliable and independent documents or information
- Review and verify loan applications to assure information is accurate
- Follow loan progress from beginning to closing
- Verification of Registration Certificate/license issued by the municipal authorities of entity & screening of individuals using 'world check'
- Analyze applicant's financial status, credits, and property evaluations through documents provided by the customer to determine the feasibility of granting loans
- Review loan agreements to ensure as according to the policies, then proceed for the contract making with accurate disbursement details
- Played role as 'Backup Team leader', 'SME' and 'Quality analyst' for the current team.
- Picked up additional tasks to aid team success.
- Achieved service time and quality targets.
- Trained and mentored employees to maximize team performance.
Education
Intermediate -
KBN Public School
Jaipur 04.2001 - 2002.01
B.com -
University of Rajasthan
Jaipur, RJHigh school - Banking And Financial Support Services
KVC Sr Sec School Jaipur
Jaipur, RJSkills
Certification
Awarded with spark nomination from client for 4 times and 1 Rise nomination award
Accomplishments
- Enhanced IT based macro processes, implementing across department for increased productivity and quality controls.
Project Name: Escalation Reduction of personal loan requests
Project Details:
For Personal loan request, reduced sending direct responses to customers without processing team was escalating about customer identification, multiple profile amalgamation, straight decline the applications for new to bank customers etc. Hence bank was losing their valuable customers as 50% of the customers were not responding.
Impact – Yearly Revenue increase by $37 million (AUSD) and reduced cycle time of the loan requests.
Hobbies
Watching Cricket & listen to music
Timeline
F & A Operations Processing Analyst (TL/SME)
NTT DATA Information Processing Services Pvt Ltd
12.2019 - Current
Process Developer
GENPACT INDIA Pvt Ltd
10.2009 - 12.2019
Intermediate -
KBN Public School
04.2001 - 2002.01
B.com -
University of Rajasthan
High school - Banking And Financial Support Services
KVC Sr Sec School Jaipur
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