Lokesh K
Bangalore
Summary
Dynamic Fleet Manager with a proven track record at SWIGGY, enhancing operational efficiency and customer satisfaction through expert fleet and inventory management. Skilled in MS Office. I excel in mentoring teams and implementing strategic improvements. Achieved significant advancements in logistics, underscoring my ability to lead and innovate.
Overview
7
7
years of professional experience
Work History
Fleet Manager
SWIGGY
Bangalore
11.2023 - Current
- Responsible for handling 600 delivery partners in delivering the right items to customers within the agreed Service Level Agreement.
- Involved in people management and operations management for a smooth business run.
- Handling delivery partner issues such as salary-related concerns, solving restaurant concerns, and addressing medical concerns such as insurance related to self, spouse, and children, as well as solving ground-level issues and providing real-time solutions.
- To ensure that serviceability for consumers is met 100% on a daily basis by utilizing delivery partners accordingly.
- To make sure the number of partners onboarded on a daily basis is in accordance with our requirements and does not overflow.
- Responsible for order management and order flow with 100% accuracy.
- Responsible for tracking delivery partners on time and ensuring there is no deviation from the routes in order to serve the consumer better.
- Resolving customer-related issues, escalations, and providing solutions.
- Responsible for login metrics and daily auditing to ensure a smooth flow of operations at the ground level.
- Poaching the competitor's DEs to join the organization for better improvement; also, I was a top performer by generating 486 leads with 252 conversions.
- Currently, I'm taking care of communication for Bangalore and executing campaigns across the channel, i.e., Know Nuggets, Gupshup, push notifications, and WhatsApp.
- Also, I'm managing the Fleet Manager's roster and driving their tasks with frequent follow-ups for a quality output.
Warehouse Associate Manager
BLOWHORN
Bangalore
10.2022 - 02.2023
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand
- Assisted manager in planning and implementing strategies to attract customers and maximize sales
- Enforced company policies and procedures to strengthen operational standards across departments
- Handled responsibilities successfully in manager's absence
- Assisted with developing and implementing marketing strategies to improve sales and profitability
- Led employee performance evaluations and rewarded top performers to retain quality personnel
- Completed inventory audits to identify losses and project demand
- Oversaw daily operations, maintenance and administration of various properties
- Increased occupancy through dynamic marketing initiatives
Operations Executive
Shadowfax Technologies Pvt Ltd
Bangalore
03.2022 - 09.2022
- Responded to RFQs by authoring and delivering on-target quotations that meet specific parameters and requirements.
- Handled the hiring and training of DAs in the Transport and Delivery departments.
- Managed first-mile and last-mile commercial operations and budgetary needs.
- Improved operational efficiencies by analyzing issues and implementing projects.
- Created and updated operational documents and database records.
- Boosted company profits by optimizing performance strategies and increasing efficiency.
Marketing Executive
ITC
Bangalore
10.2017 - 02.2022
- Maximized outreach by implementing marketing strategies to grow the customer base.
- Discovered and determined the target audience demographics and size to achieve the intended research.
- Planned and organized public relations and promotional events.
- Identified, developed, and evaluated marketing strategies based on knowledge of company objectives and market trends.
- Prepared detailed marketing forecasts on a daily, weekly, and quarterly basis.
- Coordinated production of advertising materials by communicating with various vendors.
- Completed a strategic competitive analysis by assessing the strengths and weaknesses of competitors.
- Generated monthly performance metrics and analytical reports, reviewing and communicating marketing campaign successes to clients.
Education
Bachelor of Commerce - Computer Science
SWAMI VIVEKANAND INSTITUTEOF TECHNOLOGY MANAGEMENT
Bangalore06-2019
Pre University - CEBA
National PU College
Bangalore04-2014
Skills
- Communication Skills
- Leadership experience
- Operations and logistics
- Good at handling MS Office products
- Adaptability
- Collaboration talent
- Computer proficiency
- Problem-solving abilities
- Customer service ability
- Decision making
- Costing or negotiation
Languages
English, Kannada, Hindi, Tamil and Telugu
Accomplishments
- Demonstrated consistent hard work and dedication to achieving results and improving operations.
- Successfully achieved service time and quality targets.
- Trained and mentored employees to maximize team performance and efficiency.
- Developed an excellent working knowledge of industry trends, driving process improvements and operational excellence.
- Enhanced team communication and facilitated effective information sharing during meetings.
- Demonstrated outstanding product knowledge, achieving high customer satisfaction levels.
- Identified issues, conducted detailed analyses, and provided effective solutions to problems.
- In Shadowfax, cleared a backlog of more than 15,000 pending orders within a week.
- Successfully led the Hyperlocal E-commerce project at Shadowfax, achieving significant operational milestones.
- Led the E-commerce project and Rain Gauge Experiment in Swiggy.
Timeline
Fleet Manager
SWIGGY
11.2023 - Current
Warehouse Associate Manager
BLOWHORN
10.2022 - 02.2023
Operations Executive
Shadowfax Technologies Pvt Ltd
03.2022 - 09.2022
Marketing Executive
ITC
10.2017 - 02.2022
Bachelor of Commerce - Computer Science
SWAMI VIVEKANAND INSTITUTEOF TECHNOLOGY MANAGEMENT
Pre University - CEBA
National PU College
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