Lokesh Kumar
Delhi
Summary
Results-driven implementation Manager with 10 years of experience in Executive, Sales Manager & Regional Manager. Expert in increasing productivity and customer satisfaction while driving implementation and operations. Additionally,an energetic and experienced Senior Leader with a demonstrated history of working in a leading online advertisement organization |& an Educational organization.
Overview
11
11
years of professional experience
Work History
Regional Manager
Kido Enterprises pvt Ltd.
Noida
02.2024 - Current
- Lead sales strategy formulation to exceed revenue objectives across the North Region, collaborating with the zonal Manager.
- Drive B2B customer acquisition and retention initiatives, prioritizing initiatives, prioritizing satisfaction and rapid issues resolution.
- Direct a high-performing sales Team, overseeing target setting, performance evaluation,and continuous improvement through robust training programs.
- Evaluated customer feedback and adjusted company processes accordingly.
Team Leader, Sales Operations
Justdial Ltd.
Noida
01.2015 - 02.2024
- Monitored accuracy and distribution of sales reports
- Recommending new tools or revisions to existing reports
- Pointed out process bottlenecks and inconsistencies to upper management, facilitating continuous process improvement to eliminate standard procedures hindering successful sales tactics
- Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices
- Monitored sales organization's compliance with corporate standards of record-keeping for customer personal information, sales records and validation reports.
Sales Cordinator
Advanced (C RDB Insurance Broking Services Pvt Ltd
Kolkata
09.2013 - 10.2015
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Education
Bachelor of Arts -
School of Open Learning - Delhi University
06.2024
10th Matriculation -
Birla Sr Sec School - Kamla Nagar Delhi
08.2009
Highschool: Arts -
Birla Sr Secondary School - Kamla Nagar Delhi
08.2009
Skills
- Daily workflow improvement
- Sales expertise
- Key performance indicators
- Sales Reporting
- Coaching and mentoring
- Marketing
- Business Development
- zoho CRM
- Analytics
Personal Information
Title: Enterprising Sales Operations Specialist
Languages
- Hindi
- English
Accomplishments
- appreciation of certification from highest collection and target done (justdial)
Timeline
Regional Manager
Kido Enterprises pvt Ltd.
02.2024 - Current
Team Leader, Sales Operations
Justdial Ltd.
01.2015 - 02.2024
Sales Cordinator
Advanced (C RDB Insurance Broking Services Pvt Ltd
09.2013 - 10.2015
Bachelor of Arts -
School of Open Learning - Delhi University
10th Matriculation -
Birla Sr Sec School - Kamla Nagar Delhi
Highschool: Arts -
Birla Sr Secondary School - Kamla Nagar Delhi
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