Lokesh Kumar

Project: Helpdesk System for Diskriter

Overview:

A mobile-based customer support system that allows users to create and track tickets while enabling agents to manage and resolve issues efficiently with real-time communication.

Key Features:

• Secure user authentication & login

• Create, update, and close tickets

• Real-time ticket status tracking

• In-ticket communication between user & agent

• Push notifications for updates

• Ticket priority & category management

• Attachment & file sharing

• Dashboard for ticket monitoring

• History & audit logs

Technology Stack:

Mobile:

• React Native

• JavaScript / TypeScript

• Responsive UI for Android & iOS

Backend:

• Laravel REST APIs

• Authentication & business logic

Database:

• MySQL

Integrations:

• RESTful APIs

• Push notifications

• Secure token-based authentication

My Responsibilities:

• Developed cross-platform mobile screens using React Native

• Integrated APIs for ticket creation, updates, and history

• Implemented real-time UI updates & notifications

• Designed reusable components for scalability

• Improved performance and user experience

• Collaborated with backend teams for seamless integration

Project Name: E2X Web Application

Description: This is a RESTful API built with Node.js, designed to handle backend operations for a React frontend application. The API manages user authentication, data manipulation, and other server-side functionalities using HTTP requests (GET, POST, PUT, DELETE) to interact securely and efficiently with data.

Features:

Technologies:

• Node.js and Express.js – For building the API.
• MongoDB (or SQL) – For data storage and management.
• JWT (if used) – For authentication.

Project: Fully Automated Biodiesel Delivery Service Provider

Description:

• Developed a robust web application for Synergy Teletech, India's first fully automated biodiesel delivery service provider, utilizing PHP, MySQL, jQuery, and REST APIs.
• Designed and implemented user-friendly interfaces to enhance the customer experience, ensuring seamless navigation and efficient order processing.
• Integrated automated systems for order management, tracking, and delivery scheduling, significantly improving operational efficiency.
• Collaborated with cross-functional teams to gather requirements and provide innovative solutions, contributing to the project's success and customer satisfaction.
• Worked on data management and retrieval processes to ensure accurate reporting and analytics for business decisions.

ERP (KDM):

The School ERP (Enterprise Resource Planning) system is a comprehensive web application designed to streamline and automate various administrative and academic processes within an educational institution. Developed using PHP, MySQL, and jQuery, the ERP system offers a user-friendly interface for both administrators and students.

Key Features: