Lokesh Kumar
Mahendergarh
Summary
Retail professional with knack for team leadership and customer service. Adept at managing inventory, driving sales, and ensuring store operations run smoothly while maintaining positive shopping environment. Skilled in training staff, handling customer queries, and coordinating with suppliers.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Assistant Store Manager
Reliance Retail LTD.
Assandh ,Haryana
01.2022 - 12.2022
- Managed daily operations, supervising staff and allocating tasks to improve store efficiency.
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Managed scheduling, ensuring adequate staffing during peak times to optimise customer service.
- Trained new employees on store policies, product knowledge, and customer service excellence.
- Coordinated with the store manager to develop marketing strategies, boosting footfall and sales.
- Led a team of 20 staff, providing training, performance feedback, and personal development support.
Education
other - Retail & Logistics Management
Central University Of Haryana
Jant 01-2020
Senior Secondary - 12th
Bhumika Public School
Mahendergarh01-2016
Matriculation
Shree Bala Ji Sen Sec School
Jant 01-2013
Skills
- Customer service
- Staff training
- Performance monitoring
- Inventory management
- Staff scheduling
- People Management
Languages
Hindi
Intermediate
B1
English
Elementary
A2
Internships
- Completed 1-Month training as a Customer Sales Associate at Future Retail, Bhiwadi.
- Completed 1-month training as a Team Leader at Surya Automobiles.
- Completed 1-month training as a Department Manager at PepsiCo.
Certification
- Completed 3 Days Workshop in om Logistics.
Timeline
Assistant Store Manager
Reliance Retail LTD.
01.2022 - 12.2022
other - Retail & Logistics Management
Central University Of Haryana
Senior Secondary - 12th
Bhumika Public School
Matriculation
Shree Bala Ji Sen Sec School