LOKESH KUMAR
Overview
Experienced and dedicated Service Engineer with over 11+ years of expertise at Gainwell Commosales Pvt. Ltd., specializing in diagnostics, troubleshooting, and customer support for CAT (Caterpillar) equipment. Skilled in maintaining, planning and servicing a wide range of heavy machinery including excavators, dozers, loaders, motor grader and off-highway trucks. Proficient in using CAT Electronic Technician (ET) and Service Information System (SIS2) for fault diagnosis and maintenance planning. Strong ability to make decisions under pressure, ensuring minimal downtime and maximum customer satisfaction. Backed by regular technical training and certifications in engine, hydraulic, powertrain, and electrical systems. Committed to delivering high-quality service in both field and workshop environments.
Work History
- Handling site operations and customer support at JK Cement Works, Wonder Cement, and UltraTech Cement, Nimbahera (Chittorgarh, Rajasthan). Provided warranty, CSA (Customer Support Agreement), and AMC (Annual Maintenance Contract) support for Caterpillar (CAT) equipment since July 2019.
- Plan and execute spare parts, service activities, preventive maintenance, and machine maintenance schedules.
- Prepared quotations and coordinated with customers for Purchase Order (PO) processing and approval to streamline procurement.
- Troubleshoot Caterpillar equipment using CAT ET (Electronic Technician) and SIS2 (Service Information System).
- Plan manpower and allocate resources to ensure efficient and timely service delivery.
- Coordinate engine and transmission repair, overhauling, testing, and receiving of repaired components at site.
- Follow up on parts listing, spare parts requirements, availability, and procurement for repair and maintenance activities.
- Maintained regular communication with customers to uphold service excellence and enhance customer satisfaction.
- Prepare and monitor upcoming machine maintenance schedules in coordination with customers and service teams.
- Maintain detailed machine logbooks, service records, performance reports, and customer feedback.
- Coordinate with customers, vendors, workshops, and internal teams for smooth execution of repair and service activities.
- Followed up on pending payments and outstanding invoices to facilitate timely collection.
- Monitored overall site activities and maintained compliance with service schedules, quality standards, and customer requirements.
- Gainwell Commosales Pvt. Ltd. (formerly Tractors India Pvt. Ltd.)
- Project Assignment:
Education
B.E | MECHANICAL
DIPLOMA | ELECTRICAL ENGG.
Skills
Personal Information
- Title: SENIOR ENGINEER
- Date of Birth: 1995-03-10
- Marital Status: Unmarried
Certification
Awards
Trainings & Certifications
- Successfully completed technical trainings on Engine, Hydraulic, Powertrain, and Electrical Systems organized by Gainwell at: Greater Noida (Delhi NCR). Asansol (West Bengal). Virtual trainings via Cisco Webex.
- VILT Electronics Troubleshooting from drtc_Dubai Learning Center_Online.