Lokesh Kumar Reddy
Summary
IT Manager with 14 years of experience in IT infrastructure management. Expertise in aligning IT operations with business goals to enhance growth and efficiency. Proficient in leading desktop support teams, implementing ITSM frameworks, and utilizing data analytics for performance optimization. Achieved substantial cost savings through strategic vendor management and budget oversight while ensuring system reliability and user satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Site Manager
Mimecast India Pvt Ltd
Bangalore
03.2025 - Current
- Managed and maintained IT infrastructure and systems to ensure optimal performance.
- Provided local IT support, troubleshooting hardware and software issues efficiently.
- Ensured network reliability, system performance, and regular data backups.
- Implemented and enforced IT security policies alongside access controls.
- Coordinated local rollout of IT projects and system upgrades seamlessly.
- Maintained comprehensive documentation of IT assets, configurations, and procedures.
- Liaised with corporate IT, vendors, and service providers for enhanced collaboration.
- Aligned site IT operations with company standards and strategic objectives.
Manager-IT
Publicis Groupe
Bangalore
03.2020 - 03.2025
- Led L2 and L3 desktop support team of 22 technicians across multiple locations, enhancing service delivery.
- Resolved end user escalations promptly, achieving ticket resolution within SLA.
- Coached and trained team members to elevate job performance.
- Monitored performance metrics to identify coaching opportunities for improvement.
- Enforced customer service standards while efficiently addressing customer issues.
- Conducted training sessions for new employees to ensure effective onboarding.
- Assigned tasks based on skill levels to optimize team efficiency.
- Facilitated conflict resolution by guiding adherence to company policies.
IT Team Leader
Stefanini India Pvt Ltd
Bangalore
03.2016 - 02.2020
- Supervised desktop support team, ensuring efficient resolution of technical issues within deadlines.
- Coordinated daily operations by assessing ticket priority and allocating tasks effectively.
- Served as escalation point for high-impact technical challenges necessitating expert troubleshooting.
- Monitored service levels to uphold SLA compliance and drive performance enhancements.
- Delivered hands-on technical assistance for various hardware and software solutions.
- Managed onboarding/offboarding processes, facilitating device setup and access management.
- Created and updated support documentation including SOPs and troubleshooting resources.
- Mentored support personnel, fostering growth in technical expertise and service quality.
Analyst
Capco Technologies Pvt Ltd
09.2013 - 03.2016
- Managed Active Directory, DNS, DHCP, file servers, ESXi, Hyper-V, and print servers.
- Provided Level 2 and Level 3 server support across organization.
- Oversaw infrastructure management for multiple ESX hosts and virtual machines with HA and DRS.
- Created virtual machines and installed guest operating systems.
- Troubleshot Windows Server 2003, 2008, and 2012 environments.
- Configured data backup solutions using VERITAS NetBackup.
- Installed, configured, and managed virtual infrastructure and virtual center.
- Created and managed virtual machines while installing VM tools and allocating resources to end users.
Associate Consultant
Acropetal Technologies Pvt Ltd
02.2013 - 08.2013
- Windows 7 Migration of all the client systems from windows XP.
- VM ware Tool Monitoring Virtual machines, Troubleshooting and Escalating to core team.
- Enabling an ESXI Host Maintenance mode, adding Hosts to the existing clusters.
- Managing and Maintenance of VM Migrations.
- Installation and Configuration of all kinds of Software on Windows.
- (App-v) Application package creations for application deploy.
System Engineer L-2
Nityo InfoTech Pvt Ltd
06.2012 - 02.2013
- Creating and configuring New Virtual machines on VM ware workstation for development environment.
- Day to day activities like level-2 local applications and hardware trouble shooting.
- Migration from Windows XP to Windows7 using GE customized migration tool.
IT-Administrator
Galaxy Office Automation Pvt Ltd
01.2011 - 01.2012
- Installation, administration and Troubleshooting of Mail Clients MS Outlook.
- Creating and managing user Accounts and Groups.
- Asset Management & Software License.
Education
MBA - Project management
Karnataka State Open University
03-2015
Skills
- IT asset management and dashboards
- IT operations and infrastructure
- Team leadership and management
- Training and mentoring
- Site operations coordination
- Procurement and vendor relations
- Budgeting and cost control
- End-user support and delivery
- ERP and business systems support
- Active Directory, DNS, DHCP management
- SCCM, JAMF, Casper, PGP expertise
- ITIL implementation
- Recruitment and onboarding processes
- SOPs and documentation practices
- Business continuity and risk management
Certification
- JAMF 100 certified
- You.com certified professional
- Server administrator on Windows Server 2008
- Windows Server 2008 network infrastructure configuration
- Windows Server 2008 Active Directory configuration
- MCP 2.0—certified professionals
Disclaimer
I hereby declare that all the details furnished above are true to the best of my knowledge.
Timeline
IT Site Manager
Mimecast India Pvt Ltd
03.2025 - Current
Manager-IT
Publicis Groupe
03.2020 - 03.2025
IT Team Leader
Stefanini India Pvt Ltd
03.2016 - 02.2020
Analyst
Capco Technologies Pvt Ltd
09.2013 - 03.2016
Associate Consultant
Acropetal Technologies Pvt Ltd
02.2013 - 08.2013
System Engineer L-2
Nityo InfoTech Pvt Ltd
06.2012 - 02.2013
IT-Administrator
Galaxy Office Automation Pvt Ltd
01.2011 - 01.2012
MBA - Project management
Karnataka State Open University