Lokesh L

Ambitious Manager with solid history of success in both Operations and Quality, expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

VSM : In 2021, a Project was planned on listing down some high level pointers for an efficient execution of VSM study, which involves identify customers, shadowing the process, brainstorming with team on optimization of process through kaizen bursts and improvements. I created project charter and project level SIPOC, detailing process steps and creation of VSM activity sheet along with classification of process steps as VA, NVA and VEA to find opportunity and elimination risk of tasks. This involved engaging with auditors by shadowing audit action to capture AHT for audits, where I was able to clearly identify 2 areas of opportunities. i) Refraining from keeping multiple tools open simultaneously. ii) Usage of Retail assistant as a single point reference for validation. Both these steps have been implemented by PR team result in saving of 15% in AHT.

Competitive Pricing Project (TR Region): During Q4'21, Business Quality team undertook a customer focused project where objective was to leverage customer VOC to ensure price competitiveness. This was done by promptly utilizing the customer inputs/URLs to identify any potential mapping gaps causing uncompetitive pricing. This project was limited to TR region but required 24/7 audit support between Nov 1st to Nov'15th. I volunteered to participate in this project. While working on this project, I learnt requirements related to the validation and close looping processes within 2 days, effectively leveraging the support of the project team and KT session provided by them. The quick ramp up helped with completing the assigned tasks accurately within the stipulated SLAs. By the end of this project, daily activities were effectively recorded and reported on a quip for stakeholders' reference. I received appreciation from stakeholders for my contribution in this project.

Other projects:

Hourly Productivity Reports (Automation)

ICD Audits defect fix

DPMU reporting

Ladder Pricing

Ticket scraping (Automation)

Auto Response (Automation)

Quick Response (Automation)

Webpage Extraction (Automation)

Auditor defect reduction

PRS analysis

Professional - Rewards and Recognition:

Retail Associate

Spotlight Award - 07/2017

Process Associate (Change in title - 2018)

Star of the month - 04/2018

Above and Beyond - 11/2018

Business Quality Analyst (Promoted in 2019)

Spotlight Award - 05/2019

Catalog Lead (Promoted in 2020)

Above and Beyond - 11/2020

Above and Beyond - 12/2021

Top Ideator - 04-2022

Team Manager (Promoted in 2022)

Extra-academic activities

Football Player (District level)

Volleyball Player(Zonal Level)

Won various medals/prizes in athletics(Zonal Level).

Community services for NGOs.