Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Personal Qualifications
Timeline
Generic

Lokesh M

Assistance Manager
Bangalore

Summary

Dedicated and results-driven HRMS professional with 16 years of experience in implementing, managing, and optimizing HRMS. Skilled in client relationship management, system customization, training, and support. Customer Success for HR Tech SAAS applications.

Overview

16
16
years of professional experience
2004
2004
years of post-secondary education
5
5
Languages

Work History

Assistant Manager

PeopleWorks
05.2016 - Current

Assistance Manager

PeopleWorks
05.2016 - Current
  • Company Overview: PeopleWorks is HR tech platform, help organizations to automate the HR operations.
  • Conducted in-depth discovery sessions to understand client requirements and positioned PeopleWorks HCM as the optimal solution to address their HR needs
  • Provided hands-on support and guidance to clients across multiple HRMS modules, including Leave Management, Attendance, Separation, Recruitment, and Performance Management Systems (PMS)
  • Understand existing client implementations to identify opportunities for value maximization through consultative support, customized training, and tailored solution delivery
  • Acted as a key liaison between customers, channel partners, and internal Product and Engineering teams, ensuring clear communication and alignment on priorities and deliverables.
  • Maintained strict adherence to SLA commitments and turnaround times (TATs), consistently meeting client expectations and internal process standards.
  • Effectively managed customer expectations related to product fixes, feature enhancements, and delivery timelines
  • Supported the sales team in new business acquisition efforts by leveraging client references and conducting product demonstrations
  • Work closely with product team for setting priorities for sprint releases.
  • Led smooth and successful customer onboarding processes post go-live, ensuring high adoption and customer satisfaction
  • Managing shared services verticals and delivery.
  • Monitored and reported on individual team member performance through daily achievement tracking
  • Managed the Year-End Proofs Tracker for clients, ensuring accurate and timely documentation for compliance and reporting
  • PeopleWorks is HR tech platform, help organizations to automate the HR operations.

Various Role including Escalation Lead

TeamLease Services Pvt Ltd
08.2009 - 06.2016
  • Company Overview: TeamLease Services is India's leading staffing company providing a range of Temporary and Permanent manpower solutions.
  • As executive for associate HR inducting team.
  • As Sr. Executive for Associate support team.
  • As Subject Matter Expert for Clients support team (HR, Payrolling, insurance, Regulatory and compliance).
  • As Escalation Lead for Customer support and payroll operations.
  • Ensuring customer Satisfaction by giving through knowledge on all information that they require.
  • Managing the payroll processing includes follow-up with clients for inputs, invoicing, payment follow-ups and coordination with the accounts team for salary releases.
  • Handling all escalated issue with regards to the payroll queries.
  • Quality feedback to agents on quality parameters, to improve in soft skills, communication skills and to maintain company standards.
  • Assisting the agents for all HR related issues including PF, ESI, LTA, Tax issues and other reimbursements.
  • Work on insurance processing.
  • Handling escalations from different department all over the locations.
  • Training new joiners and the team.
  • Helping the associate and clients in understanding HR, Payroll and regulatory (PF, ESIC, EC, PT) and Legal issues.
  • Maintaining the relationship between the New/Existing clients.
  • Responsible for complete joining formalities, Generation of employee ids, Appointment letters, Opening of Bank accounts, Issuing ID cards etc.


Specialist in Payroll

Excelity Global
07.2015 - 05.2016
  • Company Overview: Excelity Global is a leading provider of payroll administration and benefits administration.
  • Currently handling Oracle and Agro tech client and maintaining the payroll.
  • Payroll Processing (Includes Overtime, Incentive, Salary revision etc.)
  • Maintaining statutory documents of the client.
  • Managing the payroll processing includes follow-up with clients for inputs
  • Bank Advice & Salary Transfer
  • Month End Payroll MIS Reports
  • Full & Final Settlement & Gratuity Calculation
  • Obtaining Income Tax declaration & Proof from Employees & verifying the documents as per the Rule
  • Clarifying the income tax queries
  • Excelity Global is a leading provider of payroll administration and benefits administration.

Education

SSLC -

H.G.B.H.S Bangalore

PUC - undefined

BES Pre University College

Degree - undefined

SSMRV degree college

MBA - undefined

Sikkim Manipal University

Skills

Operations management

End-to-End HR Process Mapping

Process Automation

Policy Implementation in Systems

Compliance & Auditing

Change Management

Payroll Management

Accomplishments

  • Received champion of champion certificate
  • Received achiever of the Quarter
  • Received excellence certificates
  • Received monthly spot awards

Personal Information

  • Date of Birth: 02/15/86
  • Gender: Male
  • Marital Status: Married

Personal Qualifications

  • SSLC, H.G.B.H.S Bangalore, 2004
  • PUC, BES Pre University College Bangalore, 2006
  • Degree, SSMRV degree college Bangalore, 2009
  • MBA, Sikkim Manipal University, Bangalore, 2012

Timeline

Assistant Manager

PeopleWorks
05.2016 - Current

Assistance Manager

PeopleWorks
05.2016 - Current

Specialist in Payroll

Excelity Global
07.2015 - 05.2016

Various Role including Escalation Lead

TeamLease Services Pvt Ltd
08.2009 - 06.2016

PUC - undefined

BES Pre University College

Degree - undefined

SSMRV degree college

MBA - undefined

Sikkim Manipal University

SSLC -

H.G.B.H.S Bangalore

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Lokesh MAssistance Manager