Lokesh Misra
Noida
Summary
Seasoned endpoint security professional with extensive knowledge of threat detection and malware prevention. Expertise in security software and related products to protect IT infrastructure. Having 4 years of experience in cyber security domain primarily in securing end user devices.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Specialist
HCLTech
06.2020 - Current
- Using Defender for Endpoint (MDE) to manage the endpoints for the client’s host devices
- Using Symantec endpoint protection console for pulling reports such as scan status, device compliance, and risk logs status
- Using the same for preparing relevant action items
- Handling possible security incidents raised by the team like malware, ransomware, and other real-time threats, and remediating them as per the action required
- Act as single contact between theSOC team and end-user
- Executing device scans remotely to ensure no possible virus threats over endpoints
- Ran phishing simulation campaign for multiple tenants using Terranova security console to educate users about phishing as well ransomware scams
- Blocking IOC’s, IP addresses, anddomain names in the security software as per the threat advisory received from thebackend team
- Taking ownership of assigned incidents; prioritize, investigate, diagnose, and remediate the same
- Involved in thedeployment of security software client sensors over the network wherever required
- Monitoring security dashboards and actively remediating any possible threats
- Collaborating with theserver team for onboarding/offboarding servers from the console
- Fine-tuning policies whenever required as per the service request received from the customer
- Preparing weekly/ monthly antivirus compliance and health check reports
- Adding exclusions to the console (blacklisting/whitelisting) as per the requirement of the users
- Real-time troubleshooting related to SCCM repair and deployment issues.
Specialist
Dell Technologies
02.2016 - 06.2020
- Resolved technical issues related to hardware, software, data backup and recovery options
- Troubleshooting Network LAN issues and get that device restored at the first level
- Worked with team, on VDI replacement project where in configured and managed VDI's and replaced the same for the users with corrupted/locked out VDI's
- Handling escalation as L2 engineer, participating in daily operations review call with management
- Following up and coordinating with clients through e-mails, conference calls and technical documentation of the requirement and activities involved in process development
- CRM: Salesforce, Siebel by Oracle.
Analyst
Genpact India Pvt Ltd
01.2015 - 01.2016
- Worked as Level 1 support for providing end to end support functions to end users
- Responsible for handling issues related to troubleshooting and configuration of Windows/Macintosh operating systems
- Ticketing Tool: Service now
Education
B. Tech (CS) -
Uttar Pradesh Technical University
Greater Noida 06.2014
Skills
- Endpoint protection tools - Defender for endpoint (MDE) and Symantec endpoint protection
- Microsoft Technologies – Entra ID, Bit Locker, SCEP console, MS Intune console
- Cloud methodologies used – Microsoft azure
- Monitoring endpoints by reviewing alerts
- Working with AD and server team for offboarding/onboarding servers and workstations
- Understanding of EDR, threat detection, and protection
- Managing endpoints using theSCCM console and Intune admin centre
- ITIL Practices like Change and Incident management
- Ticketing tools (service now)
Awards
- Achiever's League Award, 2022 - HCL Technologies
- On the spot Award (Q1, Q3 FY18, Q2 FY19) - Dell Technologies
- Dell Champion Award, 2017 - Dell Technologies
- Member of winning team in corporate cricket league ’19 - Dell Technologies
- Participated in several blood donation and tree plantation drives across NCR
Certification
- Qualys certified endpoint detection and response -foundational
- AZ-900: Microsoft certified Azure Fundamentals
- SC-900: Microsoft certified security, compliance, and Identity fundamentals
- NSE1: Network security associate by Fortinet
- Generative AI essentials by AWS
- Google certified cybersecurity professional by Coursera
Undertaking
I hereby confirm that all the facts stated above are accurate to the best of my belief.
Timeline
Senior Specialist
HCLTech
06.2020 - Current
Specialist
Dell Technologies
02.2016 - 06.2020
Analyst
Genpact India Pvt Ltd
01.2015 - 01.2016
B. Tech (CS) -
Uttar Pradesh Technical University
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