FrameMaker
Lokesh Naik
Documentation Specialist
Bangalore,Karnataka
Summary
An accomplished technical writer and thought leader with over 20 years of experience in creating and managing technical documentation for diverse audiences across multiple industries. Adept at leveraging Doc & Design to craft documentation that simplifies complex concepts and engages readers. Proven track record of delivering high-quality, on-time documentation that exceeds customer expectations.
Overview
23
23
years of professional experience
18
18
Years in documenting telecom products
Work History
Lead Information Engineer
Avaya India Pvt. Ltd
Bangalore, Karnataka
2010.Oct - Current
- Manage all aspects of the technical documentation process for contact center products, including schedules, costs, personnel, material resources, and localization vendors.
- Led a small team of writers and collaborated effectively with cross-functional teams to ensure the successful completion of the project.
- Develop a full suite of communication system documentation, including user guides, getting started manuals, quick reference cards, online help systems, context-sensitive help systems, release notes, and API documentation.
- Manage complex documentation projects, coupled with my ability to collaborate effectively with cross-functional teams, has enabled me to deliver high-quality documentation that meets the needs of stakeholders and exceeds customer expectations.
- Demonstrate strong organizational and time management skills while managing multiple projects.
- Manage time efficiently in order to complete all tasks within deadlines.
Lead Information Developer
Alcatel-Lucent India (Now Nokia)
Bangalore, Karnataka
05.2009 - 09.2010
- Managed the technical documentation process, overseeing schedules, costs, personnel, and localization vendors for W-CDMA Information Products (IPs) owned by the IDCC, Bangalore.
- Led a small team of writers and collaborated effectively with cross-functional teams to ensure the successful completion of the project for W-CDMA Information Products (IPs) owned by the IDCC.
- Established the Document Review Work instruction for the W-CDMA CID team to organize and conduct customer document technical reviews.
- Created a project tracking tool to develop project plans and track schedules for multiple documentation projects across various releases.
Sr. Information Engineer
Avaya India Pvt. Ltd
Pune, Maharashtra
09.2007 - 05.2009
- Managed all aspects of the technical documentation process for contact center products, including schedules, costs, personnel, material resources, and localization vendors.
- Developed a full suite of communication system documentation, including user guides, getting started manuals, quick reference cards, online help systems, context-sensitive help systems, release notes, and API documentation.
- Managed complex documentation projects, coupled with my ability to collaborate effectively with cross-functional teams, has enabled me to deliver high-quality documentation that meets the needs of stakeholders and exceeds customer expectations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Lead Technical Writer
Sonus Networks
Bangalore , Karnataka
03.2006 - 08.2007
- Led the documentation efforts for Sonus IMS - Fixed Mobile Convergence (FMC) and SRX (an S-CSCF agent) documentation products.
- Proved successful working within tight deadlines and a fast-paced environment.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Communicated with customer representatives for feedback and distribution.
- Carefully documented technical workflows in private wiki for education of newly hired employees.
- Edited and proofread technical documents for accuracy and
Sr. Technical Writer
Sonim Technologies
Bangalore, Karnataka
06.2005 - 02.2006
- Managed all end-user documentation for Sonim XP1 mobile phone.
- Prepared a user interface specification document for UI client team.
- Visited onsite as SME to develop Ux for Sonim XP1 mobile phone in Beijing, China.
- Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
- Developed detailed technical documents and user guides for technical products.
- Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
Technical Writer
MobiApps India Pvt. Ltd.
Bangalore
10.2003 - 05.2005
- Edited and proofread technical documents for accuracy and consistency.
- Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
- Developed detailed technical documents and user guides for technical products.
- Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Technical Writer
TechnoWrites India Pvt. Ltd.
Pune
06.2002 - 09.2003
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed online tutorials and web-based training materials for software products.
- Developed detailed technical documents and user guides for technical products.
- Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Content Writer
Foretell Capital Trust
Bangalore
11.2000 - 05.2002
- Completed thorough research into assigned topics.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Provided writing support in fast-paced environment for variety of public-facing materials.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
Copywriter, Content Curator, and Graphic
Freelance
Bangalore, Karnataka
01.2000 - 05.2023
- Collaborated with advertising agencies and small businesses to create compelling copy and design for marketing materials, websites, and social media.
- Designed and curated engaging content and visuals that effectively communicated brand messaging and increased customer engagement.
- Created an end-to-end website, including user experience design, content creation, and visual design, resulting in increased traffic and conversions.
- Utilized social media platforms to enhance brand visibility and increase engagement.
- Contributed to the performing arts community as a blogger, providing thought leadership on dance-related topics and creating engaging video blogs.
- Designed content on complex concepts and products, ensuring readability and engagement.
- Demonstrated intermediate knowledge of chatbots and AI, utilizing these technologies to improve customer experience and automate processes.
Education
BBA - Business Management
SJRC College of Management
Bangalore 06.1996 - 1999.10
PG Diploma - Advertising Management
Institute Communication Management
Bangalore, India 07.2000 - 12.2000
Certificate Course - Technical Writing
TechnoWrites India
Pune, Maharashtra 05.2002 - 06.2002
Skills
Technical Writing
undefinedAccomplishments
- Supervised team of 3 staff members.
- Collaborated with team of 5 in the development of CC Documentation Projects.
- Created Interview Process and Checklist for the documentation Team.
- Created and automated test papers for candidates.
Software
Arbortext Editor
Oxygen XML Author
X-Hive
Trisoft/Knowledge Center
JIRA Forge
Rational ClearCase
Microsoft SharePoint
Agile Methodology
Microsoft Excel
MS Project Management
Canva
Adobe Photoshop
Timeline
Lead Information Engineer
Avaya India Pvt. Ltd
2010.Oct - Current
Lead Information Developer
Alcatel-Lucent India (Now Nokia)
05.2009 - 09.2010
Sr. Information Engineer
Avaya India Pvt. Ltd
09.2007 - 05.2009
Lead Technical Writer
Sonus Networks
03.2006 - 08.2007
Sr. Technical Writer
Sonim Technologies
06.2005 - 02.2006
Technical Writer
MobiApps India Pvt. Ltd.
10.2003 - 05.2005
Technical Writer
TechnoWrites India Pvt. Ltd.
06.2002 - 09.2003
Certificate Course - Technical Writing
TechnoWrites India
05.2002 - 06.2002
Content Writer
Foretell Capital Trust
11.2000 - 05.2002
PG Diploma - Advertising Management
Institute Communication Management
07.2000 - 12.2000
Copywriter, Content Curator, and Graphic
Freelance
01.2000 - 05.2023
BBA - Business Management
SJRC College of Management
06.1996 - 1999.10
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