Lokesh Naik
Bengaluru
Summary
Results-oriented and highly motivated Inside Sales Manager with over 5 years of experience in Inside Sales and Team Management. Proven success in driving B2C sales and leading teams in the Ed-Tech sector. Adept at developing and implementing strategies for effective lead generation and conversion, fostering a high-performance culture, and optimizing daily operations to meet and exceed sales targets.
Overview
4
4
years of professional experience
Work History
Inside Sales Manager B2C
Infinity Learn
Bengaluru
03.2023 - Current
- Customer Acquisition Strategy: Developed and executed strategies for acquiring new customers through tele-sales channels in the Ed-Tech sector.
- Team Leadership: Led and motivated a team of 40 Inside sales executives, exceeding sales targets through coaching, feedback, and training.
- Revenue Achievement: Achieved 1 Crore Indian Rupees in individual revenue as a Business Development Associate (BDA). Maintained an average of 20,000 INR daily revenue per salesperson while handling the team.
- Training & Development: Conducted regular training sessions to enhance the skills and product knowledge of the sales team. Implemented ongoing development programs to keep the team abreast of industry trends and sales techniques.
- Daily Operations Optimization: Oversaw daily sales operations, ensuring adherence to scripts, call monitoring, and tracking KPIs. Implemented efficient processes to optimize productivity and meet sales goals.
- Hiring & On-boarding: Participated in the recruitment and hiring process for new sales team members. Facilitated the on-boarding process to ensure new hires are equipped for success.
Inside Sales Manager
Byju's
Bengaluru
05.2020 - 12.2022
- Led a high-performing inside sales team of 15 associates. achieving 1 Crore INR individual revenue as a BDA in the Ed-Tech sector.
- Conducted targeted training sessions, enhancing team skills in communication, objection handling, and product knowledge.
- Ensured robust customer support, addressing queries and feedback, contributing to a positive customer experience.
- Monitored daily sales operations, analyzed KPIs, and implemented adjustments for enhanced team performance.
- Collaborated cross-functionally, aligning strategies with marketing, product, and customer support teams.
- Played a key role in recruitment, hiring, and onboarding processes for inside sales team members.
Business Development Associate
Byju's
Bengaluru
09.2019 - 05.2020
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Achieved 1 crore revenue in less than a year.
Education
B.Tech - Electronics and Instrumentation Engineering
Sree Vidyanikethan Engineering College
Andhra Pradesh2019
Skills
- Expertise in Inside Sales and B2C sales leadership
- Proven experience in team management
- Strong leadership and team management skills
- Excellent communication, presentation, and interpersonal skills
- Data-driven mindset with the ability to analyze sales data and make informed decisions
Timeline
Inside Sales Manager B2C
Infinity Learn
03.2023 - Current
Inside Sales Manager
Byju's
05.2020 - 12.2022
Business Development Associate
Byju's
09.2019 - 05.2020
B.Tech - Electronics and Instrumentation Engineering
Sree Vidyanikethan Engineering College
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