Lokesh P
Chennai
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Hr Solutions & Services (PVR CINEMAS)
04.2022 - 08.2023
- Maintained a high level of professionalism and energy while serving food and beverages, ensuring customer satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upheld excellent customer service at all times, handling feedback and complaints professionally and efficiently.
- Collaborated with team members to create memorable experiences for guests during special events.
- Cultivated warm relationships with regular customers.
Education
No Degree - Secondary Education
Manuelmony Matriculation Higher Secondary School
Chennai05-2015
Skills
Customer service
Front office support
Guest relations
Credit and cash payments
Administrative support
Languages
Tamil
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Front Desk Agent
Hr Solutions & Services (PVR CINEMAS)
04.2022 - 08.2023
No Degree - Secondary Education
Manuelmony Matriculation Higher Secondary School
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