LOKESH SG
Lead Business Analyst
Bengaluru,KA
Summary
Having accumulated 14 years of industry experience, I have effectively collaborated with stakeholders and worked across multiple lines of business to accomplish overarching business goals. Throughout my career, I consistently exhibited a successful history in business analysis within dynamic corporate settings, highlighting exceptional analytical and problem-solving skills. My proficiency lies in comprehending intricate business requirements and converting them into practical strategies that enhance performance. Currently, I aim to utilize these adaptable skills in a different domain to propel innovative solutions and operational enhancements.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Business Analyst
Oracle India Pvt Ltd
09.2018 - Current
- Responsible for Handling Customer refunds and misdirect payments
- Providing the payment solutions
- Support Pass through payments collections
- Application of cash
- Engaging with Financing institutions (Leasing banks)
- Working with Funding and Credit risk analysis team
- Co-ordinations with AVP's of Leasing banks
- Reconciliation of payments
- Amending the financial contracts
- Working with Financial controllers on any reconciliation issues.
- Working with Legal teams on Terminations
Senior Analyst
Oracle India Pvt Ltd
10.2016 - 08.2018
- Team that work towards identifying and resolving any potential impact to the production or revenue leakage in the business via reports, finance controls and the Auto incident
- Reviewing the Finance control alerts triggered due to system (SPM) issue
- Responsible for prepare RCA's based on the business analysis done and provide process recommendations to Global process owner & Project managers
- Responsible for create use cases and recommend solutions
- Verifying the UAT cases
- Worked on the Billing hold report which has potential revenue impact for Oracle and work with different LOB's to remove the billing holds
- As part of Accruals team working on various reports which are provided by Global Revenue Accounting Team
- Managed 3 different Accruals (Revenue Impact) projects
- Prepare the Metrics, trend and RCA's for these projects and present it to Top Management from various LOB's on a weekly Accruals calls
Order Management Specialist
Convergys India Pvt Ltd
12.2013 - 09.2016
- Client- Avaya
- Responsible for validating the booking documents like Purchase orders, Quotation
- Responsible for post booking change request from ROM/PM/Sales/BMO
- Supporting Product line managers to issue the Delivery notes
- Supporting the Finance team by providing the supporting documents to recognize revenue
Senior Process Associate
Hewlett-Packard India Pvt Ltd
03.2010 - 06.2013
- Handling Returns and Act primarily as an interface between business and channel partners
- Updating of trackers (IE, TAT tracker, and KPI, etc.) required for the smooth running of the operations on a daily or monthly basis
- Doing Quality Check on a daily basis
- Ability to suggest addition/modification of the process to Production Leads
- Training new Joiners in the Team- Subject Matter expert
- Review CAPA with the help of Production Lead and identify proper corrective and preventive actions and ensure that the errors are not repeated
Education
PGDBA - Finance
Symbiosis University
Bachelor of Business management (BBM) - undefined
Kuvempu University
Shimoga, KarnatakaSkills
Business analysis
Project management
Stakeholder management
Process optimization
Data analysis
User acceptance testing
Business intelligence tools
Business strategy
Business process improvement
Problem-solving
Analytical thinking
Robotic process automation
Certification
RPA Business Analyst, UIPath
Personal Information
Date of Birth: 05/01/88
Vernaculars Known
- English
- Kannada
- Hindi
- Tulu
Timeline
Lead Business Analyst
Oracle India Pvt Ltd
09.2018 - Current
Senior Analyst
Oracle India Pvt Ltd
10.2016 - 08.2018
Order Management Specialist
Convergys India Pvt Ltd
12.2013 - 09.2016
Senior Process Associate
Hewlett-Packard India Pvt Ltd
03.2010 - 06.2013
Bachelor of Business management (BBM) - undefined
Kuvempu University
PGDBA - Finance
Symbiosis University