LOKESH SHARMA

Currently Handling 35 Cr business operations across Delhi NCR (Delhi, Noida, Gurgaon, Faridabad, and Ghaziabad) with responsibility for 49 stores, 168 counters, and a team of 93 associates across key retail partners including Lifestyle, Shoppers Stop, Centro, Pantaloons, and Foot Locker.

• Trained retail staff to enhance customer service skills and foster positive shopping environments.
• -Led store operations, ensuring consistent customer experiences across multiple locations.
• Implemented merchandising strategies that improved product displays and drove increased sales.
• Conducted performance evaluations, delivering constructive feedback to team members.
• Analyzed sales data to identify trends and adjust operational strategies accordingly.
• Resolved conflicts between customers and staff with professionalism.
• Established standard operating procedures to maintain consistency across locations.

• DIGITAL AGE RETAILING PVT LIMITED
• Managed daily store operations to enhance customer experiences and satisfaction.
• Oversaw inventory management, ensuring optimal stock levels and organized displays to support sales.
• Trained and mentored staff on product knowledge and customer service to improve team competency.
• Analyzed sales trends to inform stock purchasing and display decisions.
• Resolved customer complaints promptly to maintain satisfaction and loyalty.

• Reliance Brand Pvt Limited
• Managed daily store operations, enhancing customer experiences through effective workflow and service.
• Oversaw inventory management, ensuring optimal stock levels and organization to support sales and minimize disruptions.
• Trained and mentored staff on product knowledge and customer service techniques, improving team confidence and customer satisfaction.
• Implemented visual merchandising strategies to enhance product displays and appeal.
• Coordinated promotional activities and events to drive customer engagement.
• Resolved customer complaints promptly to maintain satisfaction and loyalty.
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• Collaborated with corporate teams on policy updates and operational improvements.

• Oversaw operations at 24 CR annual business store.
• Managed daily store operations and staff scheduling to maintain efficient workflow.
• Coordinated inventory management to optimize product availability for customer satisfaction.
• Trained new employees on company policies and customer service standards, enhancing team readiness.

• 28CR ANNUAL BUSINESS STORE
• Managed daily operations to optimize workflow across departments.
• Supervised staff performance and facilitated ongoing training for skill enhancement.
• Collaborated with design teams to synchronize production with emerging fashion trends.

• Oversaw business operations for 20 CR annual store, driving operational efficiency and team productivity.
• Managed daily operations and ensured smooth workflow across departments.
• Led team meetings to align objectives and enhance collaboration among staff, improving overall team cohesion.
• Developed training programs to elevate employee skills and performance, contributing to a more capable workforce.