LOKESH TIWARI
Kanpur Nagar
Summary
Dynamic professional with extensive experience at Kotak Mahindra Bank, excelling in customer service operations and enhancing client satisfaction. Proven ability to develop engagement strategies and train teams effectively. Proficient in Microsoft Office and recognized for strong communication skills, driving performance improvements and fostering client relationships.
Overview
6
6
years of professional experience
Work History
Deputy Manager
Kotak Mahindra Bank
01.2025 - Current
- Managed customer service operations for CASANTB, enhancing client satisfaction in life and general insurance sectors.
Handled inquiries and issues related to demat accounts, ensuring timely resolutions.
Developed strategies to improve customer engagement and retention across all service lines.
Trained team members on best practices in customer support and product knowledge.
Coordinated with internal departments to streamline processes and resolve complex customer issues.
Monitored service metrics to identify trends and implement performance improvements.
Maintained comprehensive records of customer interactions and transactions for future reference.
Assistant Manager
Kotak, Mahindra Bank
06.2022 - 01.2025
- Handling Customer Service CASA NTB Casa, Life Insurance, General Insurance Demat Accounts.
Sales Executive
Chola Mandlam Investment & Finance Company
08.2020 - 05.2022
- Handling Finance services &General insurance.
Sales Executive
V C MOTORS (Mahindra)
09.2019 - 08.2020
Education
B.Sc. -
S.R.K.M.D.M Affiliated To C.S.J.M.U
Kanpur05-2019
Intermediate -
U.P BOARD
06-2016
Bachelor of Science -
U.P BOARD
Kanpur 05-2014
Skills
- IT PROFICIENCY
- Microsoft Office: Power Point, Word & Excel
- Basics knowledge of computer
- LINGUISTIC PROFICIENCY
- English
- Hindi
- STRENGTH
- Good Communication Skills
- Responsible And Punctual
Personal Information
Timeline
Deputy Manager
Kotak Mahindra Bank
01.2025 - Current
Assistant Manager
Kotak, Mahindra Bank
06.2022 - 01.2025
Sales Executive
Chola Mandlam Investment & Finance Company
08.2020 - 05.2022
Sales Executive
V C MOTORS (Mahindra)
09.2019 - 08.2020
B.Sc. -
S.R.K.M.D.M Affiliated To C.S.J.M.U
Intermediate -
U.P BOARD
Bachelor of Science -
U.P BOARD
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