LOKESH TOSHNIWAL
Business Development
Hyderabad,Telangana
Summary
High-energy sales and customer relations professional with 9+ years of experience, well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in Products and services to building robust solutions that enhance loyalty, promote retention and support revenue objectives. skilled in leadership functions such as training and mentoring new associates.
Overview
9
9
years of professional experience
1
1
Certification
Accomplishments
- Led team to achieve Results, earning recognition from upper management and financial reward.
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Skills
- Customer Retention
- Research and Due Diligence
- Business Development
- Strategic Communications
- Client Relations
- Account Management
- Revenue Growth
- Sales Management
- Team Building
- Customer Relations
Education
Bachelor of Commerce -
Shobhit University
11.2013
Certification
- Cloud Practitioner | Amazon Web Services Training and Certification.
- Management Development Program.
- Caring Leadership Program.
Work History
Associate Customer Success Executive
Thomson Reuters
Hyderabad
09.2022 - Current
- Closes renewals and upsell opportunities for assigned geography and or for leads assigned as part of a pooled resource group.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Compiled customer feedback for cross-functional departments to improve product or service features.
- Supports in developing and executing territory growth strategies.
- Uses an automated and insight-driven Salesforce workflow to progress deals.
- Focuses on driving retention and achieving renewal targets by engaging existing customers during the renewal window.
- Possesses core knowledge across products within the subsegment and engages Sales Specialists where deep product expertise is required to drive to close.
Inside Sales Coach
Dell Technologies
Hyderabad
11.2021 - 09.2022
- Responsible for supporting a Sales Team of 12 members for 10000+ accounts with revenue of $35m+ every year with YoY growth.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Delegated daily tasks to team members to optimize group productivity.
- Analyzed key performance indicators to identify effective strategies.
- Fostered positive employee relationships through communication, training and development coaching.
- Offered training and support to keep team members motivated and working toward objectives.
- Completed daily quality assurance duties to provide feedback for improvements.
- Created and distributed monthly, quarterly and annual reports to management regarding performance.
Inside Sales Team Lead
Dell Technologies
Hyderabad
11.2018 - 10.2021
- Responsible for supporting a Sales Team of 12 members for 4000+ accounts with revenue of $ 10m+ every year with YoY growth.
- Owing to the brand of Dell Technologies, ensuring every customer interaction is tailored and outstanding.
- Presented products and features to customers, responded to concerns and redirected objections.
- Nurtured customer relationships to elevate customer experiences and facilitate sales.
- Awarded multiple accolades for achieving over in yearly sales.
- Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
- Secured long-term accounts by delivering polished sales presentations to promote brand effectiveness.
- Initiated relations to drive brand management initiatives with high-profile clients.
Inside Sales Account Manager
Dell Technologies
Hyderabad
08.2016 - 10.2018
- Responsible for 800+ accounts & $ 2.5 M revenue annually with YoY growth.
- Monitored current accounts to promote strong working relationships and resolved issues before customer satisfaction could be affected.
- Communicated with repeat customers to build long-term relationships.
- Facilitated implementation of new technology.
- Collaborated with marketing and development departments for effective sales.
- Identified customer needs by asking questions and advising on best solutions.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Travel Advisor
Teletext Holidays
Hyderabad
03.2014 - 07.2016
- Answered incoming calls and replied to emails to answer client questions regarding pricing, accommodations and any concerns.
- Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.
- Prepared itineraries to deliver travel arrangements to clients.
- Presented materials, maps and tour books to travelers for use on trips.
- Booked tickets, reserved accommodations and organized rental transportation.
- Researched hotels and airfare options to best meet client needs and expectations.
- Followed up with clients to notify of specials and offer assistance with future travel plans.
Languages
English, Hindi, Telugu
First Language
Timeline
Associate Customer Success Executive
Thomson Reuters
09.2022 - Current
Inside Sales Coach
Dell Technologies
11.2021 - 09.2022
Inside Sales Team Lead
Dell Technologies
11.2018 - 10.2021
Inside Sales Account Manager
Dell Technologies
08.2016 - 10.2018
Travel Advisor
Teletext Holidays
03.2014 - 07.2016
Bachelor of Commerce -
Shobhit University
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