Summary
Overview
Work History
Education
Skills
CONTACT
Timeline
Generic

LOKESH V

Bangalore

Summary

Results-driven senior sales professional with over 8 years of experience in business development, client relationship management, and achieving sales targets within the real estate sector. Demonstrates expertise in direct sales techniques, cross-selling strategies, and leveraging Salesforce to optimize sales pipelines and reporting. Proven ability to lead teams through complex negotiations, secure high-value deals, and align sales strategies with organizational goals. Adept at analyzing market trends, developing innovative marketing plans, and fostering strong relationships with clients and channel partners to drive revenue growth. Committed to delivering exceptional results by combining product knowledge ability with a focus on customer satisfaction and long-term business success.

Overview

11
11
years of professional experience

Work History

Deputy Manager sales

sobha ltd
01.2025 - Current
  • Managed daily operations, delegating tasks to team members to optimize productivity and efficiency.
  • Handled customer complaints, resolving issues with professionalism to maintain high satisfaction levels.
  • Maintained positive, professional working environment to optimize staff and customer satisfaction.
  • Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
  • Coordinated with the manager to develop and implement policies that improved customer service standards.
  • Monitored staff performance and developed improvement plans.
  • Prepared detailed reports on departmental challenges and achievements, presenting findings to senior management.

Assistant Manager

bharthi airtel ltd
11.2023 - 12.2024
  • Coordinated with senior management to implement strategic plans for revenue growth.
  • Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
  • Oversaw daily operations, including opening and closing procedures, to maintain store standards.
  • Facilitated communication between staff and senior management, acting as a point of contact.
  • Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
  • Monitored staff performance and developed improvement plans.

Assistant Manager

idfc first bank
11.2021 - 05.2023
  • Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
  • Analysed sales data to identify trends, making recommendations for inventory adjustments.
  • Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
  • Developed and maintained safety protocols to ensure a safe working environment for all employees.
  • Advised senior management on facilities needs and delivered ongoing operational support.
  • Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
  • Enhanced customer experience by introducing a loyalty programme, increasing repeat business.
  • Set up business contracts, obtained signatures and processed paperwork.
  • Streamlined operational processes, resulting in a 15% increase in efficiency.

Customer Relations Executive

V5 global Private limited
04.2018 - 09.2021
  • Developed and maintained strong relationships with key clients, leading to increased loyalty and repeat business.
  • Received exceptional customer feedback regarding customer service, product knowledge and complaint resolution efficiency.
  • Managed customer queries and complaints, providing timely and effective solutions to enhance satisfaction.
  • Developed a multichannel communication strategy, enabling customers to contact the company via phone, email, and social media.
  • Responded to complex customer enquiries via telephone, email, and social media, maintaining professionalism at all times.
  • Analysed customer feedback to identify trends and areas for improvement in service delivery.
  • Monitored customer feedback, identifying service weaknesses to develop actionable solutions.

Senior Sales Executive (real Estate)

denave india pvt ltd
02.2015 - 02.2018
  • Managed customer relationships through consultative sales techniques to attain individual sales goals.
  • Planned and coordinated product sales to exceed revenue projections and growth targets.
  • Shared comprehensive brand and product knowledge to maximise sales.
  • Coordinated with internal teams, including product development and customer service, to meet client needs effectively.
  • Managed sales pipeline effectively, ensuring consistent flow of new business opportunities.
  • Executed complete sales cycle process, from prospecting through to contract negotiations and closing.
  • Provided exceptional after-sales support, addressing any customer concerns and fostering loyalty.
  • Contacted current and potential clients to promote, upsell and cross-sell products and services.

Education

Certificate of Higher Education - Accounting

William Carey University
Shillong, IN-ML
01.2018

Skills

  • Leadership skills
  • Team motivation
  • Customer relations
  • Customer relationship building
  • Market knowledgeability
  • Performance improvements
  • Task delegation
  • Sales and marketing
  • Sales strategies
  • Customer relationship management (CRM)

CONTACT

  • Address: bangalore, india 560037
  • Phone: 9538351162
  • Email: lokel6297@gmail.com

Timeline

Deputy Manager sales

sobha ltd
01.2025 - Current

Assistant Manager

bharthi airtel ltd
11.2023 - 12.2024

Assistant Manager

idfc first bank
11.2021 - 05.2023

Customer Relations Executive

V5 global Private limited
04.2018 - 09.2021

Senior Sales Executive (real Estate)

denave india pvt ltd
02.2015 - 02.2018

Certificate of Higher Education - Accounting

William Carey University

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LOKESH V