Lokesha M
Location Incharge-Technical Support Executive
Bangalore
Summary
Skilled Technical Support Executive with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of IOS and Mac and Windows Trouble shooting
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Team Incharge-Technical Support Executive
Ample Technologies Pvt Ltd
Bangalore
10.2016 - Current
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Analyzed and developed service goals for in-bound call center.
- Supervised technical support staff service operations and assisted with maintenance advisory.
- Developed and implemented training initiatives for new hires.
- Led update and upgrade processes, standardizing user training initiatives.
- Cultivated procedures and standards for system monitoring, investigation and maintenance.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
Education
No Degree - Diploma in Electronics And Communication
RNS Rural Polytechnic
Murdeshwar 04.2001 -
Bachelor of Engineering - Telecommunications
PESIT
Bangalore 08.2012 - 06.2016
Skills
Executive support
undefinedCertification
Certified Mac Technician,Ample Technologies Pvt Ltd - 2017/2018
Timeline
Certified iOS Technician,Ample Technologies Pvt Ltd - 2017/2018
07-2018
Certified Mac Technician,Ample Technologies Pvt Ltd - 2017/2018
06-2018
Team Incharge-Technical Support Executive
Ample Technologies Pvt Ltd
10.2016 - Current
Bachelor of Engineering - Telecommunications
PESIT
08.2012 - 06.2016
No Degree - Diploma in Electronics And Communication
RNS Rural Polytechnic
04.2001 -
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