Lokesha M
Location Incharge-Technical Support Executive
Bangalore
Summary
Skilled Technical Support Executive with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of IOS and Mac and Windows Trouble shooting
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Team Incharge-Technical Support Executive
Ample Technologies Pvt Ltd
Bangalore
2016.10 - Current
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Analyzed and developed service goals for in-bound call center.
- Supervised technical support staff service operations and assisted with maintenance advisory.
- Developed and implemented training initiatives for new hires.
- Led update and upgrade processes, standardizing user training initiatives.
- Cultivated procedures and standards for system monitoring, investigation and maintenance.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
Education
No Degree - Diploma in Electronics And Communication
RNS Rural Polytechnic
Murdeshwar 2001.04 -
Bachelor of Engineering - Telecommunications
PESIT
Bangalore 2012.08 - 2016.06
Skills
Executive support
Team support
Strong team-builder
Telephonic Customer Support
Desktop support
Service team support
Individual and team goals
Certification
Certified Mac Technician,Ample Technologies Pvt Ltd - 2017/2018
Timeline
Certified iOS Technician,Ample Technologies Pvt Ltd - 2017/2018
2018-07
Certified Mac Technician,Ample Technologies Pvt Ltd - 2017/2018
2018-06
Team Incharge-Technical Support Executive
Ample Technologies Pvt Ltd
2016.10 - Current
Bachelor of Engineering - Telecommunications
PESIT
2012.08 - 2016.06
No Degree - Diploma in Electronics And Communication
RNS Rural Polytechnic
2001.04 -