Lokeshkumar M
Sr Telecomm Network Specialist
Bangalore
Summary
Seeking an opportunity to contribute skill sets and capabilities to an esteemed organization to make a meaningful impact in the industry. Committed to utilizing expertise to its fullest potential, aiming to actively contribute towards the success and growth of the company. Eager to leverage skills and make a valuable contribution within a dynamic and collaborative work environment.
Overview
13
13
years of professional experience
16
16
years of post-secondary education
Work History
Senior Telecomm Network Specialist
IQVIA
Bengaluru
02.2014 - Current
- New sites acquisition and migration to our environment from Avaya or any other telephony services to cisco Platform
- Designing, Installing, and configuring all aspects of Cisco Unified Communications
- Creating the Hunt group call pickup groups
- Working on the new site development projects
- Working on the UCCX scripting and Call center setup activities and Troubleshooting
- Working on the CTIOS, CAD & CSD agent and Finesse applications and troubleshooting
- Configuration of new Recording server and implementation of call recording activities
- Configuration of Voice router and troubleshooting
- Working on Tickets and resolve the issue related within the SLA
- Service now ticketing Q
- Preparing the new site document and share the details with team and for future reference
- Grab new knowledge and get upgrade myself to new technology as per the requirement
- Basic troubleshooting knowledge on SQL related to recording server
- Licensing and certification validation and getting the new quotes for licensing
- Worked on server upgrade from 10.6 to 12.5 version
- Implemented the Cisco Emergency responder
- Akkadian IPT configuration automation integration with service now and cisco Appliances
- Cisco Direct routing
- SDWAN setup and configuration for Cisco Appliances
- Worked on upgrade on CUCM and unity Server upgrade to 14 version SU2
- CUCM and Unity Connection upgrade 15 version
- PCD and SME servers upgrade to 14 version and 15
- Key Project Achievements
- Worked on upgrade on CUCM and unity Server upgrade to 14 version SU2
- SDWAN implementation and setup for cisco Telephony devices
- Successfully completed the new sites project for different location
- Configured the QM recording server with licensing and deployment
- Configured a Finesse access to new configured site of Manila and Indonesia location
- Performed the Call manager upgrading and new patches update
- Configured a new Call center for EMEA and US location site
- Worked on CISCO WebEx conferencing: Installation and troubleshooting with plug-in on outlook in which I worked as a SME and second level contact for troubleshooting
- Worked on Projects like CISCO Jabber initialization, configuration, and troubleshooting
- Working on the Sonexis server implementation and installing
- I was one of the top members of the team to contribute with resolving ticket and solving the problems
- Created the documentation on all new projects which we have processed and initiated for future reference and KT for newcomer to learn things easily
- Got the appreciation from the team and management for taking responsibilities for handling the provisioning exchange task single handed
- Completed upgrade of CUCM, Unity, UCCX upgrade to 12.5 version
- Worked on Cisco Emergency Responder
- Worked on Akkadian automation process
- Redbox call recording server and setup
- Arc console setup and configurations
Senior IT Analyst-GTRC
STS Info Technologies India Pvt Ltd
Bengaluru
02.2012 - 01.2014
- Company Overview: Client ‘CISCO Systems India (Pvt.) LTD’
- Serving Global Cisco’s internal as well as partner employees and associates associated with various Cisco Projects in their issues related to various Cisco supported applications
- First-Hand experience in working on an Incident Management tool i.e., BMCs Remedy Center
- Version 7.1 with Sound knowledge & concepts of problem management
- Assembling, Installation, Configuration, up-gradation
- Of operating Systems and Troubleshooting Computer hardware devices
- (Windows xp, win7, MAC)
- Managing User Accounts & configuring the network printers on the file server
- Job responsibilities include Hands-on solving of day-to-day operation issues, resolution of technical issues as they relate to system integration and support
- Configuration and troubleshooting Microsoft Outlook and enabling remote desktop
- Creating and modifying user information as per the requirement
- Resolution of technical issues as there relate to system integration and support
- Coordination with venders for Desktops/Servers/Laptops
- Worked on CUCI CISCO call manager configuring the phone and troubleshooting on it
- Worked as a SME for WebEx related queries and troubleshooting on it
- Client ‘CISCO Systems India (Pvt.) LTD’
Education
Bachelor of Engineering - Electronics & Communication
City Engineering College
Bangalore 07.2008 - 06.2011
High School Diploma - Electronics And Communication Engineering
Dayananda Sagar Institute of Technology
Bangalore 07.2005 - 04.2008
School Study -
St. Philomena’s English School
Bangalore 06.1992 - 04.2002
Skills
Cisco Unified Communications Manager (CUCM)
Cisco Unified Communications Manager IM & Presence
Cisco Unity Connection Server
Cisco Unified Contact Center Express (UCCX)
- Teams Direct routing
- Webex call app integration
- Redbox Recording Server
- QM Call recording
- Arc console
- Cisco Emergency responder
SDWAN Voice Setup
Addresses
#77/1, 9th Cross, Priyadarshini Road, Bangalore, Karnataka, 560062, #77/1, 9th Cross, Priyadarshini Road, Bangalore, Karnataka, 560062
Personal Information
- Citizenship: Indian
- Date of Birth: 06/17/86
Training
- CCNA, completed, but not certified
- CCNP, completed, but not certified
- UCCE Bootcamp Training, Dimension Data, 10 days, AUCCE1+AUCCE2+DUCCE
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned.
Timeline
Senior Telecomm Network Specialist
IQVIA
02.2014 - Current
Senior IT Analyst-GTRC
STS Info Technologies India Pvt Ltd
02.2012 - 01.2014
Bachelor of Engineering - Electronics & Communication
City Engineering College
07.2008 - 06.2011
High School Diploma - Electronics And Communication Engineering
Dayananda Sagar Institute of Technology
07.2005 - 04.2008
School Study -
St. Philomena’s English School
06.1992 - 04.2002
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