Lokesh N Shah

• Project Lead on Invoicing Solutions providing best in class solution based on customer's requirement like e-invoicing – EDI 810, cXML, manual billing.
• Worked on back-end Finance Shared Services I.e., Credit Verification by maintaining agreed SLA’s and keeping the queues in control.
• Corrected the mistakes of overestimation or underestimation by giving right effect to each account.

As an ‘Inventory Management Specialist’, my primary responsibility was to provide world-class support consistently and cost effectively as Amazon's primary merchant touch point.

• Throughout my tenure, I have showcased my problem-solving skills coupled with strong time management skills
• I have always demonstrated strong learning and decision-making skills.
• Assist Sellers or business partners in managing their selling on Amazon account
• Assist sellers with sales, Inventory, store front, order related issues, returns and refunds and various other issues/ questions related to selling account
• Raise tickets to the development team for technical issues related to Seller Central account
• Identify and highlight seller pain points to the site management and operations team.

Efficiently handled the Current accounts clients and resolved their queries / issues both through voice and non-voice channels.

• General Banking Operations – Collections, Payments.
• Corporate Internet Banking – Login credentials, Online funds transfers.
• Trade Finance – Remittances (Inward and Outward), LCs and BGs

Promoted as Relationship Manager and handling HNI clients having USD 100 thousand.

• Expectations were to increase client’s base and AUM (Assets under Management).
• I used to cater the clients based at GCC, UK zones.
• Completing KYC review and adhering to AML policy and other regulatory requirements.
• Assist clients with all their needs and concerns, thus creating opportunities better and fulfilling relationship with the clients.
• Advising clients on the different investment products depending on their risk capability.