Summary
Overview
Work History
Education
Skills
Certification
Languages
Extra curricular activities
Timeline
Generic
LOKESH NARAYANA KATAKAMSETTI

LOKESH NARAYANA KATAKAMSETTI

SENIOR ASSOCIATE
Hyderabad

Summary

  • Team Leadership and Collaboration: Results-driven professional with 3 years of experience in Business Operations, specializing in efficient customer support and accurate data management. Seeking to leverage strong problem-solving skills to contribute to a dynamic team.
  • Participated in team building initiatives to strengthen relationships and enhance collaboration.
  • Coordinated efforts to achieve shared goals, ensuring timely and efficient delivery.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Senior Associate

Wipro
12.2024 - 08.2025
  • Implementation of Google' Mapping
  • Project : Base Map Operations
  • Utilized Google Maps APIs and tools to design and develop precise map data, including roads, landmarks, and points of interest.
  • Ensured data accuracy, completeness, and consistency through thorough data validation and quality assurance checks.
  • Integrated map data with external sources, such as GPS tracks, satellite imagery, and street views, to enhance and enrich mapping applications.
  • Collaborated with cross-functional teams, including developers, designers, and project managers, to ensure the seamless integration of Google Maps solutions.
  • Utilized LiDAR tool to optimize Waymo processes and improve accuracy.
  • Collaborated with clients to define requirements and provided regular updates on project progress
  • Core Technologies: Google Maps APIs, Google Maps Tools, Data Validation, Data Quality Assurance, Data Integration, Geographic Information Systems (GIS).

Senior Associate

World Network Services (WNS)
06.2022 - 09.2024
  • Project: Uber Eats & Offer Creation, Add Operations
  • As a key member of the GSS Global Ops team, I drive process excellence and support the success of Uber Eats AM Support and Uber Ads Ops Management. My responsibilities include:
  • Analyzing current operational processes to identify areas for improvement.
  • Collaborating with cross-functional teams to design and implement optimized solutions.
  • . Enhancing client support and driving efficiency gains Collaborated with cross-functional teams to drive business growth.
  • Played key role in ad operations process, ensuring timely and accurate campaign delivery.
  • Performed internal audits, identified process gaps, and ensured compliance with standards.
  • Mentored and managed team members, fostering professional growth and development.
  • Sent error reports to associates, improving campaign quality and reducing client issues
  • Proficient in CRM and project management tools, including Salesforce and Jira, to drive sales performance, manage customer relationships, and ensure efficient project delivery
  • By streamlining processes and leveraging data-driven insights, I contribute to the team's overall success and help deliver exceptional experiences for Uber Eats customers and advertisers.
  • Key Focus Areas:
  • - Process Optimization
  • - Operational Excellence
  • - Client Support
  • - Cross-Functional Collaboration
  • - Project Management
  • - Client Relationship Management
  • - Process Implementation
  • - Customer support & Email Management
  • - Process improvement Efficiency
  • - Campaign Management

Education

MBA - Financial Management & Humans Resource Management

Adikavi Nannaya University
Rajahmundry, India
08-2023

B.Com - Commerce

Sri YNM College Autonomous
01.2021

Skills

  • Proficient in Google Sheets
  • Power BI report creation
  • Basic SQL querying skills
  • Experienced with MS Office applications
  • Customer Relationship
  • Training And Development
  • Scheduling
  • Cross-functional team leadership
  • Team leadership
  • Jira task tracking
  • Experience with Salesforce
  • Proficient in CRM software

Certification

Power BI Work Shope With End - To - End Project By Techtip24

Languages

English
Telugu
Hindi

Extra curricular activities

NATIONAL CADET CROPS (PO CADET) Received B certificate in Ncc. (National Cadet Crops.) Participated Local Republic Day camp in 2018.

Timeline

Senior Associate

Wipro
12.2024 - 08.2025

Senior Associate

World Network Services (WNS)
06.2022 - 09.2024

MBA - Financial Management & Humans Resource Management

Adikavi Nannaya University

B.Com - Commerce

Sri YNM College Autonomous

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