LOKESHWARI SAMMING
Hyderabad
Summary
Aspiring to obtain a position of a Lead coordinator where I will get an opportunity to provide technical & clerical assistance to the users and ensure quality, speed and continuity in their work.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Inside Sales Executive
Triyas Tech Solutions
Hyderabad
06.2022 - Current
- Secured new accounts by strategically pursuing leads,
- Updated accounts and maintained long-term relationships with clients.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Maintained and utilized diverse client base.
- Worked independently with minimal supervision.
- Kept detailed records of daily activities through online customer database.
- Built relationships with customers and community to promote long term business growth.
Data Mining Analyst
CEEQUENCE TECHNOLOGIES PRIVATE LIMITED
chennai
12.2020 - 01.2021
- Manage and store data in databases
- Gather data from different sources to identify patterns, trends, meaning, and summaries
- Find out the reasons behind the past success or failure of a business through analysis of data.
- Conducted research, gathered information from multiple sources and presented results.
- Collaborated with team members to achieve target results.
Medical Transcriptionists
CAPINTELS TRANS SOLUTIONS PRIVATE LIMITED
Hyderabad
05.2016 - 06.2017
- Listen to the recorded dictation of a doctor or other healthcare worker
- Interpret and transcribe the dictation into patient history, exam notes, operative reports
- Decide which information should be included or excluded in reports
- Identify mistakes in reports, and check with team to obtain the correct information
Tele caller
JUPITER HONDA
Vishakpatnam
01.2011 - 05.2013
- Follow-up with the sales executives about their field enquires and showroom enquires
- Handling calls and informing the customers about their vehicle’s details
- Keeping track of the vehicles stock in the branch.
- Handled approximately [Number] inbound and outbound call requests per day to provide existing customers with answers to questions and schedule appointments.
- Qualified leads and set up customer appointments for outside sales team.
- Called prospective customers in designated market area to qualify leads.
- Answered questions about company offerings with knowledgeable responses about products and services.
Helpdesk Call Co-coordinator
WIPRO TECHNOLOGIES
Hyderabad
04.2006 - 11.2009
- Effectively communicating with customers via, phone, email and chat for their IT issues and coordinating with them till closure
- Ensuring all the activities are carried out as per the SLA committed
- Escalating issues to Concern teams as per severity of call
- Coordinating with customer for solving high severity issues and explains the complex concepts
- Keeping track of Major activity planned & completed
- Delivering timely and high-quality incident resolution focusing on root cause analysis, prevention and knowledge transfer
- Sending outage notifications as per issues to process owners & concern team.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Resolving issues through active listening and open-ended questioning, escalating major problems to manager.
- Preparing & Sending Daily summary & pending call report to higher authorities
- Keeping track of weekly highlights and uptime of all domain
- Preparing weekly IMG and process uptime report,
- Keeping Monthly analysis reports, for MIS & Process uptime report
Front Office Executive
PROAGRO SEEDS COM PVT LTD
HYDERABAD
01.2006 - 12.2006
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Flight ticket bookings and clear all the Invoices of Booking with a proper record
- Day to day track of couriers & meeting arrangements
Education
Bachelor of Arts - Financial Accounting
Andhra University,
Visakhapatnam 05.2003 - 02.2006
High School Diploma -
Savio School
07.1997 - 06.1998
Skills
CORE COMPETENCYundefined
Timeline
Inside Sales Executive
Triyas Tech Solutions
06.2022 - Current
Data Mining Analyst
CEEQUENCE TECHNOLOGIES PRIVATE LIMITED
12.2020 - 01.2021
Medical Transcriptionists
CAPINTELS TRANS SOLUTIONS PRIVATE LIMITED
05.2016 - 06.2017
Tele caller
JUPITER HONDA
01.2011 - 05.2013
Helpdesk Call Co-coordinator
WIPRO TECHNOLOGIES
04.2006 - 11.2009
Front Office Executive
PROAGRO SEEDS COM PVT LTD
01.2006 - 12.2006
Bachelor of Arts - Financial Accounting
Andhra University,
05.2003 - 02.2006
High School Diploma -
Savio School
07.1997 - 06.1998
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