Lolitha Kershaw
Bangalore
Summary
Experienced MSW graduate with over 5 years in community health, mental health, and geriatric care. Led field teams and coordinated community-based programmes while delivering psychosocial counselling and crisis intervention. Conducted assessments for vulnerable populations and collaborated with government healthcare systems and NGOs to enhance health and social wellbeing.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Project Supervisor
Centre for Advocacy and Research (CFAR)
Bangalore
03.2024 - Current
- Lead cluster-level coordination, stakeholder communication, field supervision, and overall programme implementation.
- Supervise and support a team of 13 Community Health Associates across urban community settings covering 14,000 population.
- Coordinated and monitored community health programmes addressing NCDs, maternal and child health, mental health, immunisation, and psychosocial well-being, improving health outcomes in diverse populations.
- Coordinate with PHCs, CHCs, government hospitals, Medical Officers, ASHA workers, and ANMs to strengthen healthcare access and service delivery.
- Handle emergency and critical community cases requiring immediate intervention, hospital coordination, and counselling support.
- Conduct home visits, psychosocial assessments, counselling, crisis intervention, referrals, and follow-up support for vulnerable individuals and families.
- Planned and organised community meetings, awareness sessions, health camps, children's activities, and outreach programmes, enhancing community engagement and health literacy.
- Coordinate eye screening camps, cataract referrals, surgeries, and follow-up services with the Vittala team.
- Prepared monthly reports, managed data, coordinated budgeting, purchasing, and tracked expenses for programme activities, ensuring accountability and effective resource allocation.
- Supervise surveys and research activities including EFFECT Study, Immunisation Survey, and Haemoglobin Screening projects.
- Serve as the Chairperson of the PSEAH Committee, supporting prevention, awareness, reporting, and safeguarding measures related to protection from sexual exploitation, abuse, and harassment within the organisation.
Analyst III – Infrastructure Services
DXC Technology
Bangalore
08.2022 - 03.2024
- Applied analytical and problem-solving skills to troubleshoot technical and service-related issues efficiently.
- Managed urgent and high-priority issues effectively, sustaining service quality under pressure.
- Delivered effective first-level support by resolving user concerns, managing incidents, and reducing repeat escalations.
- Delivered customer support and service for global clients, ensuring compliance with service standards and timelines.
- Communicated clearly and professionally with users to provide accurate guidance and support.
- Documented service interactions, updates, and resolutions accurately to facilitate knowledge sharing and continuous improvement.
- Developed strong knowledge of organisational systems and processes to improve user experience and service efficiency.
- Adapted quickly to new systems, processes, policies, and operational requirements.
- Recognised with the 'Champ Award' for First Call Resolution and consistent service excellence.
Residential Social Worker
Travancore Foundation
Bangalore
03.2022 - 08.2022
- Conducted assessments related to mental health, behaviour, cognition, adjustment, and psychosocial wellbeing to support individualised care planning.
- Coordinated multidisciplinary care plan meetings with doctors, nurses, psychologists, social workers, residents, and families to ensure comprehensive and individualised care.
- Supported elderly residents living with dementia, depression, and other mental health conditions through counselling, therapeutic interventions, and emotional support.
- Provided psychosocial support and counselling for elderly residents in independent living, partial care, and full-time residential care settings.
- Facilitated psychiatric consultations and monitored medication responses while promoting non-pharmacological interventions, enhancing holistic care for residents.
- Responded to emergencies, hospital admissions, and urgent care situations while ensuring continuity of care and resident safety.
- Assisted in admissions, discharge planning, home assessments, and resident transition processes.
- Designed and conducted therapeutic group activities to improve cognitive stimulation, social engagement, and recreational opportunities for residents.
- Supervised and mentored interns and students by providing guidance and structured learning support.
- Maintained documentation including progress notes, behavioural observations, assessment records, and care reports.
- Conducted a mini research project on psychotropic medication usage among elderly residents and the importance of early psychosocial interventions.
Social Worker & Research Associate
Nightingales Medical Trust
Bangalore
11.2020 - 02.2022
- Promoted to Research Associate and contributed to research projects related to ageing, dementia, and community mental health.
- Implemented the Mobile Active Ageing Project across multiple residential care homes during the COVID-19 pandemic, conducting structured physical, cognitive, and psychosocial interventions for approximately 30 elderly residents per centre over repeated 3-month programme cycles.
- Conducted pre- and post-intervention assessments to evaluate physical health, cognitive functioning, and psychosocial wellbeing among elderly residents.
- Designed and facilitated daily active ageing programmes and activities to improve participation, social engagement, and overall wellbeing of older adults.
- Advocated for person-centred care approaches, dignity in ageing, and active engagement practices within residential care settings, enhancing quality of life for residents.
- Delivered Cognitive Stimulation Therapy (CST) and non-pharmacological interventions for persons living with dementia.
- Coordinated Dementia Day Care Centre activities, implementing psychosocial interventions and group sessions to foster wellbeing and social connection among elderly clients.
- Administered neuropsychological and psychosocial assessment tools including MMSE, MoCA, ACE, GDS, NPI, BADLS, and Cornell Scale for Depression in Dementia.
- Documented clinical records while facilitating one-to-one interactions and psychosocial engagement with elderly clients and persons living with dementia, ensuring comprehensive care support.
Education
Master of Social Work (MSW) -
Christ University
Bangalore01-2020
Bachelor of Commerce (Professional) -
Mount Carmel College
Bangalore01-2018
Skills
- Project Supervision
- Health programme coordination
- Programme Implementation
- Stakeholder Coordination
- Government Coordination
- Referral coordination
- Crisis Intervention
- Mental health support
- Community Outreach
- Data Collection
- Surveys
- Research
- Quantitative analysis
- Qualitative analysis
- Documentation
- Reporting
- MIS Coordination
- Budget Planning
Certification
- Diploma in Community Mental Health, National Institute of Mental Health and Neurosciences (NIMHANS), Bangalore, Karnataka, India, 2024-09-01, 2025-03-01
- Suicide Prevention, Wesleyan University (Coursera), 2025-09-01, 2025-10-01
- Positive Psychiatry and Mental Health, The University of Sydney (Coursera), 2025-09-01, 2025-10-01
Languages
Malayalam
Proficient
C2
English
Advanced
C1
Tamil
Elementary
A2
Kannada
Intermediate
B1
Hindi
Upper Intermediate
B2
Timeline
Project Supervisor
Centre for Advocacy and Research (CFAR)
03.2024 - Current
Analyst III – Infrastructure Services
DXC Technology
08.2022 - 03.2024
Residential Social Worker
Travancore Foundation
03.2022 - 08.2022
Social Worker & Research Associate
Nightingales Medical Trust
11.2020 - 02.2022
Master of Social Work (MSW) -
Christ University
Bachelor of Commerce (Professional) -
Mount Carmel College