LON HELTON
Tippecanoe
Summary
Telephone etiquette, computer skills.
Well-trained individual with past experience working as a parts specialist and managing parts store.
Punctual and dedicated to service.
Operation of forklift ability.
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
28
28
years of professional experience
Work History
Manager
PILGRIM AUTO PARTS
04.2022 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
SERVICE ADVISOR
Sherwood Tire Service
08.2020 - 04.2022
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, trust with customers through attentive listening and clear communication.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Responded to customer requests, offering excellent support to address customers needs.
Parts Specialist
PILGRIM AUTO PARTS
07.2008 - 08.2020
- Served customers in-store and by telephone to answer questions and place orders.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
HEATING AND COOLING
COMFORTEMP INC.
02.2005 - 09.2007
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Repaired and replaced heating and air conditioning systems for commercial customers and residential.
- Filled out detailed work orders for each job completed.
- Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
- Fabricated duct work.
- Achieved significant energy savings for clients by installing high-efficiency HVAC equipment.
PARTS SCHEDULER
Indiana Heat Transfer
06.1999 - 01.2005
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
SCREEN PRINTING
GRAPHIX UNLIMITED
03.1997 - 06.1999
- Enhanced print quality by performing routine maintenance and cleaning on screen printing equipment.
- Enhanced production efficiency through proper set-up and operation of screen printing machines.
- Cleaned, adjusted and repaired screen printing machines.
- Mixed and created formulas for special ink.
Education
High School Diploma -
TRITON JR SR HIGH
Bourbon, IN04-1995
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Attention to detail
- Computer skills
- Customer service
- Decision-making
- Answering phones
- Event planning
- Professional appearance
- Community outreach
- Telephone etiquette
- [State] Driver's license
Timeline
Manager
PILGRIM AUTO PARTS
04.2022 - 12.2024
SERVICE ADVISOR
Sherwood Tire Service
08.2020 - 04.2022
Parts Specialist
PILGRIM AUTO PARTS
07.2008 - 08.2020
HEATING AND COOLING
COMFORTEMP INC.
02.2005 - 09.2007
PARTS SCHEDULER
Indiana Heat Transfer
06.1999 - 01.2005
SCREEN PRINTING
GRAPHIX UNLIMITED
03.1997 - 06.1999
High School Diploma -
TRITON JR SR HIGH
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