Lonnie Durand
Sellersburg
Summary
Dynamic Field Manager with a proven track record at America’s Floor Source, excelling in project coordination and team leadership. Enhanced operational efficiency through strategic scheduling and quality control, achieving significant improvements in customer satisfaction. Skilled in performance evaluations and conflict resolution, fostering strong relationships with clients and stakeholders.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Field Manager
America’s Floor Source
08.2022 - Current
- Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
- Performed quality control inspections on phases of field operations.
- Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
- Enhanced team productivity by implementing efficient scheduling and resource allocation strategies.
- Established strong relationships with clients, suppliers, and contractors to facilitate smooth project progressions.
- Facilitated field operations through supervision and direction of field personnel.
- Monitored daily site activities to mitigate risks associated with construction projects while maintaining compliance with regulatory requirements.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
- Proactively identified areas for improvement within the field management realm, resulting in continuous growth and adaptability to evolving industry demands.
- Collaborated with multiple departments to meet operational deadlines.
- Improved customer satisfaction by effectively addressing concerns and providing prompt resolutions.
- Consistently exceeded performance objectives by leveraging extensive industry experience and effective leadership skills in managing teams.
- Tracked key performance indicators and enforced quality control measures.
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
Assistant Field Manager
America’s Floor Source
04.2021 - 08.2022
- Enhanced team productivity by implementing efficient work schedules and task delegation.
- Supported employee development by offering constructive feedback during performance evaluations and suggesting areas for improvement where needed.
- Established preventive maintenance programs for equipment, reducing downtime incidents during critical project phases.
- Increased project efficiency with thorough planning and organization of tasks, resources, and personnel.
- Assisted Field Manager in developing contingency strategies for potential issues that could impact project success or timelines.
- Streamlined communication between management and field staff, fostering a collaborative work environment.
- Performed quality control inspections on phases of field operations.
- Facilitated field operations through supervision and direction of field personnel.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Army
US Army
06.2011 - 02.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Floor Installer
Johnson’s Commercial Flooring
04.2013 - 03.2021
- Delivered exceptional craftsmanship by utilizing specialized tools and techniques for various flooring materials.
- Performed preventive maintenance on already fitted tiles to guarantee longevity.
- Enhanced customer satisfaction by providing efficient and precise floor installation services.
- Upheld high-quality standards by routinely inspecting installed floors for any imperfections or necessary adjustments.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Demonstrated flexibility by adapting to unforeseen challenges and modifying installation plans as needed, ensuring project success.
- Spread adhesive cement over floor to prevent board joint wearing.
- Maintained detailed records of completed projects, showcasing a strong portfolio for potential clients.
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
- Operated hand tools and machines to cut material and achieve proper fit around obstructions.
- Readied surfaces to accept coverings by sweeping away materials, correcting flows and applying special treatments.
- Recorded measurements and devised plans to match installation specifications.
- Worked with different adhesives to join foundation, flooring, and wall materials.
Bartender
VFW
02.2009 - 02.2011
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
Education
Associate In Intelligence Operations Studies - Intelligence
Cochise College
Sierra Vista, AZ06.2012
Skills
- Project coordination
- Field operations
- Crew management
- Inventory management
- Schedule coordination
- Progress monitoring
- Staff management
- Team leadership
- Staff training
- Administration and reporting
- Customer service
- Managing operations and efficiency
- Training and development
- Performance reviewing
- Negotiation and conflict resolution
- Hiring and training
- Performance evaluations
- Scheduling and coordinating
- Documentation and reporting
- Problem resolution
Certification
Certified Hunter Douglas Window Treatment Installer
Timeline
Field Manager
America’s Floor Source
08.2022 - Current
Assistant Field Manager
America’s Floor Source
04.2021 - 08.2022
Floor Installer
Johnson’s Commercial Flooring
04.2013 - 03.2021
Army
US Army
06.2011 - 02.2022
Bartender
VFW
02.2009 - 02.2011
Associate In Intelligence Operations Studies - Intelligence
Cochise College
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