Lopamudra Bhowmick

Strategic and Self-driven professional with more than 17 years of extensive experience in Order To Cash Operations; having expertise in service operations, transitions, process improvement and stakeholder management. Proven track record of optimizing efficiency in Order to Cash Process and implementing strategic plans for revenue growth and customer delight. Demonstrated expertise in performance monitoring, quality assurance and team leadership.

Order Management: Experience in streamlining Order Management processes through implementing technology integration to reduce cycle time and boost productivity

Billing: Led the billing operations department, overseeing the accurate and timely completion of customer invoicing, month-end closing, and quality assurance processes

Collections: Strong experience in Collection Process as Collections agent

Dispute & deduction: Rich experience in managing financial discrepancies, charge backs resolutions and cash recoveries

Cash Application: Managed Cash Application processes including Lockbox, ACH, Credit card transactions along with reconciliations and financial reporting

Reporting & Analytics: Rich experience in generating periodic reports regarding AR Ageing, DSO, Invoice Accuracy and Cancelled Invoices, Stock related reports like Stock on Hand and Available to Provide, Order Cycle Time related reports like CFR, OTIF

Outsourcing: Strong experience in managerial activities - technical leadership and guidance to the team members, planning, scheduling tasks, holding discussions with different functions and management for analysis

• 2025, Certified in Power BI and Generative AI Program conducted by Skill Nation & Out skill

• 2025, Completion Certificate on Six Sigma Assessment from LearnTube.ai

• 2024, Certification in mandatory 35 hours Project Management Program from EduHub Spot

• 2008, Diploma in Business Administration from ICFAI University

• Project member on building an interactive Dashboard showing KPI like Days Sales Outstanding, Case Fill Rate, On Time in Full, Order Cycle Time, Collection Effectiveness Index etc. using Tableau and Power BI replacing multiple manual reports in OTC saving 15 Man Hour every day
• Improved Daily Sales Outstanding & reduced Billing Error and Unapplied Cash
• Helped business in identifying accurate Remaining Shelf Life of varied Product category through self-developed tool by analyzing Batch Details
• Have been part of On-the-Job Training in USA and successfully migrated OTC process in India